Level I IT Support Analyst - 24/7 Windows & Printers

Ostechnical; California (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Ostechnical is seeking an IT Support Analyst – Level I to support a hospital client in a fast-paced 24x7 environment. You will provide frontline technical help to clinicians and staff, ensuring access to essential tools for patient care.

Responsibilities include troubleshooting Windows PCs, printers, mobile devices, VoIP phones, and basic network issues; assisting with password resets and account management; and documenting tickets for smooth shift handoffs. Strong customer service is essential.

Qualifications

• High School Diploma or GED required.
• Experience supporting Windows-based computers and network printers preferred.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

• Provide Level I technical support for PCs, printers, mobile devices, and VoIP phones.
• Troubleshoot network and internet connectivity issues.
• Assist users with password resets, account creation/modification/termination.
• Support Windows systems and Microsoft technologies.
• Reimage and deploy laptops and workstations.
• Document and update tickets to ensure smooth shift handoffs.
• Escalate high-priority issues when necessary.
• Assist with basic monitoring tasks and special IT projects.

Job description

Ostechnical is seeking an IT Support Analyst – Level I to support a hospital client in a fast-paced 24x7 environment. You will provide frontline technical help to clinicians and staff, ensuring access to essential tools for patient care.

Responsibilities include troubleshooting Windows PCs, printers, mobile devices, VoIP phones, and basic network issues; assisting with password resets and account management; and documenting tickets for smooth shift handoffs. Strong customer service is essential.