Level I IT Specialist, Sierra Vista, AZ

American-Leadership-Academy; Sierra Vista (AZ); On-site; USD 38,000 - 60,000; Full time

Job summary

American Leadership Academy in Sierra Vista, AZ seeks a Level I IT Specialist to provide on-site support for campus technology. Responsibilities include hardware/software troubleshooting, installation, and AV support for events. Strong customer service and clear communication are essential.

A valid AZ IVP fingerprint clearance card is required or willing to obtain. Applicants should be self-motivated, dependable, coachable, and able to lift up to 50 pounds for equipment installation duties.

Qualifications

• High school diploma or equivalent is required.
• Valid AZ IVP Fingerprint Clearance card is required or willingness to obtain.
• Previous IT experience preferred but not required.

Responsibilities

• Answer, evaluate, and prioritize IT help requests for staff.
• Escalate complex issues to Level 2 with detailed reports.
• Install and repair computers, software, and peripherals.
• Troubleshoot networks, phones, projectors, and AV equipment.
• Train users on software/hardware on-site and maintain records.

Skills

Self-motivated

Dependable

Coachable

Outstanding customer skills

Clear written and verbal communication

Flexible prioritization

Leadership and teamwork

Planning and problem solving

Education

High school diploma or equivalent

Tools

Apple products knowledge

G Suite knowledge

Active Directory knowledge

Job description

American Leadership Academy is now accepting applications for a Level I IT Specialist who will provide on-site support to all technology equipment for our school located in Sierra Vista, Arizona. Candidates must possess, or be willing to obtain, a valid AZ IVP fingerprint clearance card. Previous experience in the IT field is preferred, but not required.

Responsibilities include but are not limited to:

• Answer, evaluate, and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.
• Escalate complex issues to Level 2 Support providing a detailed report of steps taken.
• Install computers, software, and peripheral equipment.
• Repair of computers, software, and peripheral equipment.
• Troubleshoot phones, networks, projectors, doc cams and other technology used by students and staff.
• Support audio and visual equipment at various ALA events.
• Train users on software and hardware on-site.
• Maintain records of work in progress and completed jobs.
• Maintain a moderate level of proficiency in software and applications supported by IT.
• Required to life up to 50 pounds in support of hardware installations.
• Assist in miscellaneous tasks as needed.

Required Skills/Abilities:

• Self-motivated
• Dependable
• Coachable
• Outstanding customer skills
• Ability to communicate clearly and professionally, both verbally and in writing.
• Flexible in prioritizing tasks.
• Committed to going above and beyond when necessary to reach goals.
• Leadership and team collaboration skills
• Strong planning, execution, and problem-solving skills

Minimum Qualifications:

• High school diploma or equivalent
• Valid AZ IVP Fingerprint Clearance card

Preferred Qualifications:

• Security and technical certifications
• Apple products knowledge
• G suite knowledge
• Active Directory knowledge

If you have any questions about the position, please send an email to the [e-mail]