Software Support Specialist

Hi-Tech Solutions; Keller (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Keller, Texas, is seeking a skilled professional to implement and support various third-party software packages. The role involves configuring production environments, assisting in application debugging, and ensuring security controls in a multi-platform setup. The ideal candidate will have 3-5 years of experience with supporting enterprise monitoring technologies and must possess relevant certifications. This position offers a dynamic work environment focused on financial integrity.

Qualifications

• 3-5 years of related experience in multi-platform environments.
• Minimum 4 years experience in distributed systems.
• Minimum 2 years experience supporting enterprise monitoring technologies.

Responsibilities

• Provide expertise in implementing third party software.
• Configure production and testing environments.
• Assist in debugging application defects.

Skills

Systems administration and change management

J2EE application servers

Message-oriented middleware

Internet/Web based technologies

Web based security technologies

LDAP Directory engineering and administration

Enterprise Monitoring and reporting

File transfer protocols including SFTP

Encryption technologies (SSL/TLS, PKI)

Security controls for software

Education

High school diploma or equivalent

Bachelor's degree in a related area

Tools

Cisco CCNP

Microsoft MCSE

Job description

Work in the world's largest equity derivatives clearing organization. We are dedicated to promoting stability and financial integrity in the marketplaces that we serve by focusing on sound risk management principles. By acting as guarantor, we ensure that the obligations of the contracts we clear are fulfilled.

Job Description

• Provide expertise in implementing and supporting various third party software packages in support of our clients systems.
• Work under general supervision; typically reports to a project leader or manager.
• Configure production, development and testing environments and ensure availability of these application services.
• Use high-level expertise with products to advise on design and assist with development of applications using these tools.
• Provide performance tuning of components and services as well as availability in disaster recovery.
• Implement and manage monitoring technologies for software, server, and network platforms.
• Resolve configuration-related problems.
• Assist production support and development staff in debugging application defects.
• Perform other duties as assigned.

Qualifications

• Solid understanding of:
  • Systems administration and change management practices
  • J2EE application servers
  • Message-oriented middleware
  • Internet/Web based technologies
  • Web based security technologies
  • LDAP Directory engineering and administration
  • Enterprise Monitoring and reporting tools
  • File transfer protocols including SFTP
  • Encryption technologies (SSL/TLS, PKI Infrastructure management)
  • Solid understanding of security controls as applied to software technologies
• High school diploma or equivalent; Bachelor's degree in a related area preferred
• 3-5 years of related experience with:
  • Minimum 4 years experience working in a distributed multi-platform environment
  • Minimum 3 years experience in Linux and Windows environments and supporting 3rd party software
  • Minimum 2 years experience supporting enterprise monitoring technologies
• Certificates: Cisco CCNP, Microsoft MCSE; Unix/Linux certifications related to mainframe, storage or DBMS a plus

Additional Information

Technical Recruiter