Level 3 Managed Services Engineer - Microsoft

Coretek Services; United States; Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Coretek Services is seeking a Level 3 Managed Services Engineer focused on Microsoft platforms to deliver advanced technical support, manage Active Directory, Exchange, Defender, Sentinel, Intune, and Autopilot, and optimize IT infrastructure for reliability.

You will work with Level 1/2 teams, design recovery strategies, implement MFA, and contribute to DevOps practices while staying current with Microsoft technologies to improve service delivery and client satisfaction.

Qualifikationen

• BS degree or equivalent professional technology certifications in IT.
• Hands-on experience with Microsoft-based systems and Office 365 suite.
• Strong communication and analytical skills; self-starter with time management.

Aufgaben

• Provide escalated technical support for Microsoft-based systems and services.
• Monitor, troubleshoot, and resolve complex issues related to enrollment, provisioning, and performance.
• Design, implement, and maintain backup and disaster recovery for Microsoft environments.
• Collaborate with Level 1/2 teams to resolve issues promptly and document work.
• Lead and participate in IT infrastructure upgrades, migrations, and DevOps initiatives.

Kenntnisse

Active Directory

Exchange

Intune

Autopilot

Azure Defender/Sentinel

Identity management

Ausbildung

Bachelor's degree in Computer Science or related field

MCSE certification

Tools

Azure

Office 365

Jobbeschreibung

As a Level 3 Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.

Job Duties and Responsibilities:

• Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite.
• Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance.
• Perform system administration tasks such as system configuration, patch management, and software upgrades.
• Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments.
• Collaborate with Level 1 and Level 2 support teams to elevate and resolve technical issues in a timely manner.
• Assist L4 Consulting on project work as needed.
• Conduct root cause analysis and implement corrective actions to prevent recurring problems.
• Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base.
• Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate.
• Participate in project planning and implementation of IT infrastructure upgrades and migrations.
• Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction.
• Implement Conditional Access and MFA in the Azure tenant.
• Experience with Device Management – Intune MDM/MAM, Autopilot, Windows Hello for Business.
• Familiarity with Microsoft Security Products – Defender suite, Sentinel, Purview.
• Familiarity with Identity management – Entra ID, PIM, Least Privilege, Access Reviews, etc.
• Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged.
• Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment.

Requirements

• Bachelor’s degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE).
• Strong hands on experience with the technologies referenced in the above sections.
• Experience working within an office environment including knowledge of office processes, procedures, and technology.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Strong analytical skills and attention to detail.
• Must be a self-starter with excellent time management skills.
• Prior experience in a technical role in IT Consulting and/or Managed Services environment.
• Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus.
• Prior leadership experience leading a managed services team, client or project is a plus.