Senior Level 3 Help Desk Tech — PC & Mac, Onsite Tulsa

Synergy Business Consulting, Inc.; Tulsa (OK); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading IT consulting firm is looking for a polished, customer-facing Level 3 Helpdesk Technician to provide professional support to multiple clients in a mixed PC and Mac environment. Located onsite in Tulsa, this role requires strong IT support experience and excellent communication skills. You'll be responsible for diagnosing and resolving issues using ConnectWise and Microsoft Intune, ensuring world-class service to clients.

Qualifications

• 5+ years IT support experience, with 2+ at Level 3.
• Strong skills across Windows and macOS.
• Excellent communication and polished presence.

Responsibilities

• Serve as the go-to escalation point for complex IT issues.
• Provide timely and professional support to clients.
• Work daily in ConnectWise and Microsoft Intune.

Skills

Windows expertise

macOS expertise

ConnectWise experience

Microsoft Intune experience

Customer-focused communication

Tools

ConnectWise

Microsoft Intune

Job description

A leading IT consulting firm is looking for a polished, customer-facing Level 3 Helpdesk Technician to provide professional support to multiple clients in a mixed PC and Mac environment. Located onsite in Tulsa, this role requires strong IT support experience and excellent communication skills. You'll be responsible for diagnosing and resolving issues using ConnectWise and Microsoft Intune, ensuring world-class service to clients.