Level 2 Technician

CompuCom; Santa Clara (CA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Zusammenfassung

CompucomStaffing, a division of CompuCom Systems, is seeking a Level 2 Technician to join on-site in Santa Clara, CA. You will provide end-user support, prep laptops for repair, manage inventory, and assist with asset disposition and redeployment.

The role offers opportunities to train into more technical positions and requires basic Microsoft Office skills and a valid driver’s license. Physical requirements and safety gear are noted.

Qualifikationen

• Minimum 1+ years of technical experience.
• Must be able to lift up to 35 lbs.
• Must have valid driver’s license to drive company van.
• Steel-toed shoes required for safety areas.
• Excellent customer service and written/verbal communication skills.
• Proficiency with Microsoft Outlook, Excel and Word.

Aufgaben

• Prepare systems laptops for repair.
• Prepare old equipment for re-dispositioning and e-waste handling.
• Manage inventory counts and update peripheral tools daily.
• Load balance equipment to different Client and non-Client sites.
• Process assets returned from clients leaving the company; clean and test used systems.
• Ensure client inventory assets are stored and distributed in a clean and professional manner.
• Send emails to clients for asset collection.
• Opportunity to train to move into a more technical role.
• Pull new orders that come in on Service Manager (ticketing system).
• Scrap e-waste.
• Test and clean laptops.

Kenntnisse

Customer service

Written/Verbal communication

MS Office

Technical certifications

Ausbildung

high school diploma

Tools

Service Manager

Microsoft Office

Jobbeschreibung

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Technician to join their team onsite in Santa Clara, CA and provide end-user support.

Duties and Responsibilities

• Preparing systems laptops for repair
• Preparing old equipment for re-dispositioning and e-waste handling
• Managing inventory counts and updating the peripheral tool daily
• Load balancing equipment to different Client and non-Client sites
• Processing assets returned from clients leaving the company; cleaning and testing used systems for redeployment
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner
• Sending emails to clients for asset collection
• Opportunities to train to move into a more technical role
• Picking up surplus equipment from users
• Pulling new orders that come in on Service manager (ticketing system)
• Scrapping e-waste
• Testing and cleaning laptops
• Taking out trash/metal bins

Skills and Qualifications

• Minimum 1+ years of technical experience desired
• Must be able to lift up to 35 lbs. solo
• Must have valid DL to drive company van
• Steel toed shoes are required for safety areas
• May be required to walk/sit/stand/crawl/kneel for extended periods
• Must have excellent customer service skills and excellent written/verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily)
• Technical certifications a plus

Wage Range

The hourly rate for this position is between $18.04 - $24.05 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.