Level 3 Network Technician

CompuCom; Oregon; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Our client in Aloha, OR seeks a Level 3 Network Technician to join onsite. You will perform rack and stack, Cabling and network gear installations, and support data center operations in SLA-driven fashion.

You will handle cable installations, fiber optics, WIFI, and networking tasks, coordinating with Level 2/3 teams, and ensuring safety, quality, and ticket closure per SLA.

Qualifications

• Associate degree or Certification in a technology services/technical discipline, or equivalent work experience preferred
• Technical certifications are a plus but not required
• Proven ability to Install cable pathways, conveyances (i.e., ladder, trays, support systems)
• Knowledge of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security, and wireless systems
• Mechanical aptitude with the ability to read cable matrix cutsheet/blueprint requirement documents
• 2+ years of combined experience working in Data center, Lab, or Server room environments
• 2+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
• Ability to climb ladders and work from heights
• Must be able to work independently as well as in teams of 3-4 and be flexible
• Must be able to lift 35 lbs. solo
• Must be willing to travel between buildings using personal means of transportation
• May be required to walk/sit/stand/crawl/kneel for extended periods
• Must have excellent customer service skills and excellent written/verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11

Responsibilities

• Maintain network environments in support of physical touch (Smart Hands) support of Incident and Service Requests
• Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components
• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
• Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling
• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
• Performing installation and services related to low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling
• Structured Network Cabling
• Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
• Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
• WIFI
• Wireless LAN Controllers
• Wireless Access Points
• Networking
• IP Addressing, Layer 2 VLAN, etc.
• Ethernet Switching H/W
• Transceiver Types – LC, SC, SX, LX, SR, LR, etc.
• Cable Troubleshooting and Testing
• Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
• Fluke Aircheck: Wireless Testing
• Assist with material control to ensure all required materials are available to complete the daily work
• Ensure quality and safety guidelines are followed
• Ensure ticketed requests are assigned, communicated, and addressed within customer SLA
• Receive Hardware shipments for data center equipment landings
• Validation Purchase Order accuracy of Hardware received
• Unboxing and Recycling of materials
• Move Equipment from dock to staging areas and or to DC racks
• Installation or retrofitting of server racks - rail and shelving installation
• Power and network cable installation and cable management
• Scanning and Labeling of installed devices (network or server)
• Designate parts identified for spare part stock inventory
• Proper e-waste handling and disposal
• Equipment shipping and receiving as needed
• Provide Escort Service for vendors/techs
• Work Request Tasks from ServiceNow ticketing system
• Working knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11

Skills

Cable installation

Networking

Troubleshooting

Customer service

Microsoft Office

Education

Associate degree or tech certification

Tools

Fluke Testers

Fluke Aircheck

OTDR testing equipment

Job description

Our client is currently seeking a qualified Level 3 Network Technician to join their team onsite in Aloha, OR.

Duties and Responsibilities

• Maintain network environments in support of physical touch (Smart Hands) support of Incident and Service Requests
• Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components
• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
• Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling
• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
• Performing installation and services related to low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling
  • Structured Network Cabling
    • Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
    • Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
  • WIFI
    • Wireless LAN Controllers
    • Wireless Access Points
  • Networking
    • IP Addressing, Layer 2 VLAN, etc.
    • Ethernet Switching H/W
    • Transceiver Types – LC, SC, SX, LX, SR, LR, etc.
  • Cable Troubleshooting and Testing
    • Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
    • Fluke Aircheck: Wireless Testing
• Assist with material control to ensure all required materials are available to complete the daily work
• Ensure quality and safety guidelines are followed
• Ensure ticketed requests are assigned, communicated, and addressed within customer SLA
• Receive Hardware shipments for data center equipment landings
• Validation Purchase Order accuracy of Hardware received
• Unboxing and Recycling of materials
• Move Equipment from dock to staging areas and or to DC racks
• Installation or retrofitting of server racks - rail and shelving installation
• Power and network cable installation and cable management
• Scanning and Labeling of installed devices (network or server)
• Designate parts identified for spare part stock inventory
• Proper e-waste handling and disposal
• Equipment shipping and receiving as needed
• Provide Escort Service for vendors/techs
• Work Request Tasks from ServiceNow ticketing system
• Working knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11

Skills and Qualifications

• Associate degree or Certification in a technology services/technical discipline, or equivalent work experience preferred
• Technical certifications are a plus but not required
• Proven ability to Install cable pathways, conveyances (i.e., ladder, trays, support systems)
• Knowledge of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security, and wireless systems
• Mechanical aptitude with the ability to read cable matrix cutsheet/blueprint requirement documents
• 2+ years of combined experience working in Data center, Lab, or Server room environments
• 2+ years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
• Ability to climb ladders and work from heights
• Must be able to work independently as well as in teams of 3-4 and be flexible
• Must be able to lift 35 lbs. solo
• Must be willing to travel between buildings using personal means of transportation
• May be required to walk/sit/stand/crawl/kneel for extended periods
• Must have excellent customer service skills and excellent written/verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11

Wage Range

The rate for this position is between $17.55 - $23.40 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage

Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.