IT Support & Network Project Technician
CompuCom
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Benefits offered by this job
Job summary
CompucomStaffing in Arkansas City, KS is seeking an experienced IT Support & Network Project Technician to join onsite team. You will lead project execution, troubleshoot wiring and devices, and provide deskside and IT operations support in a manufacturing setting.
The role emphasizes strong network skills, customer service, and the ability to manage multiple projects with minimal supervision, while coordinating with vendors and centralized IT teams to ensure timely delivery and compliance with
Qualifications
- Minimum 5 to 7+ years of IT support, networking, infrastructure, or technical project experience.
- Experience supporting PCs, laptops, printers, and associated peripherals.
- Working knowledge of TCP/IP networking, static IP configuration, subnets and VLANs, network card configuration, wired and wireless troubleshooting.
- Experience utilizing ticketing systems such as ServiceNow or similar ITSM platforms.
- Excellent interpersonal and customer service skills.
Responsibilities
- Execute IT projects and initiatives assigned by the IT Site Leader.
- Independently manage project tasks, timelines, and deliverables with minimal direction.
- Track project progress against deadlines and identify risks, dependencies, and obstacles.
- Develop and maintain documentation related to projects, procedures, and technical solutions.
- Coordinate activities between local teams, centralized support organizations, vendors, and stakeholders.
Skills
Tools
Job description
AtCompucomStaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client has a brand new opportunity for a qualified IT Support & Network Project Technician to join their team onsite in Arkansas City, KS.
- Execute IT projects and initiatives assigned by the IT Site Leader
- Independently manage project tasks, timelines, and deliverables with minimal direction
- Track project progress against established deadlines and proactively identify risks, dependencies, and obstacles
- Develop and maintain documentation related to projects, procedures, and technical solutions
- Coordinate activities between local teams, centralized support organizations, vendors, and business stakeholders
- Assist with process improvement initiatives and operational efficiencies
- Manage multiple concurrent projects while maintaining support responsibilities
- Troubleshoot wired and wireless network connectivity issues for manufacturing-related devices, computers, and printers
- Configure static IP addresses, network adapters, subnet settings, and VLAN connectivity
- Utilize web-based management interfaces to configure ports
- Assist with installation of network drops and structured cabling
- Support data room activities including switch, router, server, storage, and telecommunications cabling
- Perform cable termination, testing, validation, and troubleshooting
- Conduct device security scans and maintain compliance with IT security requirements
- Demonstrate strong security awareness and quickly integrate company security policies and standards into daily activities
- Perform break-fix support for PCs, laptops, monitors, printers, VoIP phones, and related hardware
- Install, image, configure, move, add, and change equipment as required
- Troubleshoot operating systems, software applications, and peripheral devices
- Support manufacturing equipment interfaces and production-related computing devices
- Assist coworkers and end users in resolving technical issues
- Support the IT Site Leader in executing established support processes and escalation procedures
- Create, update, and manage incidents, service requests, and change records within an ITIL-compliant ticketing system such as ServiceNow
- Analyze recurring issues and help identify root causes
- Maintain detailed and accurate technical documentation
- Coordinate with centralized support teams and vendors to drive issue resolution
- Participate in on-call support rotations and respond to urgent production-impacting incidents when required
- Minimum 5 to 7+ years of IT support, networking, infrastructure, or technical project experience
- Experience supporting PCs, laptops, printers, and associated peripherals
- Working knowledge of:
- TCP/IP networking
- Static IP configuration
- Subnets and VLANs
- Network card configuration
- Wired and wireless troubleshooting
- Experience utilizing ticketing systems such as ServiceNow or similar ITSM platforms
- Excellent interpersonal and customer service skills
- Positive attitude and strong relationship-building capabilities
- High level of ownership, accountability, and initiative
- Ability to work effectively with minimal supervision
- Strong verbal and written communication skills
- Exceptional organizational and time management abilities
- Strong note-taking and documentation habits
- Ability to quickly absorb technical information and work independently
- Strong attention to detail and follow-through
- Ability to prioritize competing tasks and maintain focus on deadlines
- Demonstrated ability to plan actions and milestones that support successful project completion
- Comfortable receiving objectives and independently determining the path to completion
- Able to identify project gaps, risks, and dependencies
- Strong ability to track deliverables and drive projects forward without constant oversight
- Able to manage multiple projects while balancing operational support responsibilities
- Strong troubleshooting and analytical skills
- Ability to support onsite operations in a manufacturing environment
- Manufacturing or industrial IT support experience preferred
- Exposure to project coordination or project-based technical work preferred
- Experience preferred with:
- VoIP technologies
- Structured cabling
- Network drops
- Ethernet cable termination and testing
- Data jack termination
- Switch and router infrastructure
- Data room/server room cabling
- Manufacturing device networking
The rate for this position isbetween$21.75 - $29.00perhour, unlesslocal minimum wage is higher.Factors which may affect starting pay within this range may include geography/market, skills, education,experienceand other qualifications of the successful candidate.
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:
- medical insurance
- dental insurance
- vision insurance
- life insurance
- AD&D insurance
- disability plans
- Employee Assistance Program
- paid holidays (up to 6 days annually)
- paid time off (minimum of 10 days annually)
- paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
W2 only, no Corp to Corp.
CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.
TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.
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