Level 2 MSP IT Support & Help Desk — Grow with Us

King Tech Repair

Wood-Ridge (NJ)

On-site

USD 67,500 - 82,500

Full time

14 days+

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Benefits offered by this job

Healthcare coverage

401(k) with employer match

Paid time off and growth support

Job summary

A growing IT support company in Wood-Ridge, NJ, is looking for a Level 2 IT Support Technician to tackle complex IT challenges. This full-time role requires proven experience with Cloud-based networking, Windows servers, and outstanding problem-solving skills. Ideal candidates will thrive in a dynamic team environment, have excellent communication ability, and enjoy the opportunity for professional and personal growth. The position offers a competitive salary of $75,000 per year, comprehensive health benefits, and a supportive work culture.

Qualifications

3+ years of hands-on IT support experience, especially for an MSP.
Proven experience in troubleshooting and configuring Windows environments.
Excellent customer service skills and attention to detail.

Responsibilities

Support incoming technical issues related to software, hardware, and operating systems.
Work under pressure and deliver on tight deadlines.
Ensure efficient communication with clients.

Skills

Cloud-based networking

Windows servers and workstations

Excellent communication skills

Problem-solving skills

Time management

Job description

Level Up Your IT Career at 360 Networks!

Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company—we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success.

Benefits That Actually Matter

Healthcare costs are no joke, so we make sure you’re covered. We offer industry-leading medical plans with strong employer contributions, paid time off, professional development opportunities, and more—helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are top priorities.

Healthcare You Can Count On: We offer Horizon Blue Cross Blue Shield of New Jersey medical coverage with a low $1,500 deductible — real protection that helps keep medical costs down and protects you and your family.
401(k) You’ll Want to Use: Secure your future with our Fidelity Investments 401(k) plan with up to a 4% employer match — we help you build retirement savings, not just pay your bills.
Time Off & Growth Support: Paid time off + professional development assistance means you recharge, level up your skills, and avoid burnout — because great talent thrives when supported.

(Position is In Office NOT Remote)

Do you have proven Level 2 IT support experience?

Do you have experience working for an MSP?
Are you a "jack of all trades" and you want to grow your skills and knowledge in IT?
Are you motivated by learning and want to work for a company that will invest in your education and growth?
Do you have outstanding communication skills?
Do you want to join a supportive, dynamic team of engineers?

We support incoming issues that may include procedural, software, hardware, and operating system problems for their technologies, desktops, laptops, wireless devices, peripherals, servers, and software. Engineers are expected to have a meticulous attention to detail, outstanding problem-solving skills, work comfortably under pressure and deliver on tight deadlines.

REQUIRED Technical Experience & Skills

3+ years of hands-on experience configuring, troubleshooting, and repairing Cloud-based networking, Windows servers and workstations, Firewalls, Exchange server and Active Directory.
Windows 7, Windows 10, Windows 11.
Excellent high-level troubleshooting, attention-to-detail, organization, communication and customer service skills.
Excellent time management skills and the ability to efficiently multi-task, adapt and stay calm under pressure to any changes or client emergencies.

Preferred