Level 2 IT Support Technician: Network & Cloud Expert

Source Code; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical and Dental healthcare

Short and long-term disability insurance

401K programs

Job summary

Source Code is seeking an experienced Level 2 Support Technician to join our IT Services group in Chicago, Illinois. This full-time position involves technical support for desktops, managing network issues, and providing high-level system support to clients. Candidates must possess at least 3 years of IT experience and strong skills in Microsoft technologies.

Benefits include medical and dental healthcare, disability insurance, and 401K programs. The role may require access to technology subject to U.S. export controls. Source Code is an Equal Opportunity Employer.

Qualifications

• At least 3 years of IT experience in a support role.
• Strong oral and written communication skills.
• Ability to switch tasks frequently.

Responsibilities

• Provide technical support for desktops and cloud applications.
• Manage multiple issues concurrently.
• Update technical documentation as needed.

Skills

Technical support for desktops using Microsoft Windows or MacOS

Intermediate skills with Microsoft technologies

Solid network troubleshooting skills

Experience with malware remediation

Tools

ConnectWise

Kaseya

Cisco equipment

Job description

Source Code is seeking an experienced Level 2 Support Technician to join our IT Services group in Chicago, Illinois. This full-time position involves technical support for desktops, managing network issues, and providing high-level system support to clients. Candidates must possess at least 3 years of IT experience and strong skills in Microsoft technologies.

Benefits include medical and dental healthcare, disability insurance, and 401K programs. The role may require access to technology subject to U.S. export controls. Source Code is an Equal Opportunity Employer.