Level 2 IT Help Desk Specialist

Polaris Healthcare; Bardonia (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Polaris Healthcare in Bardonia, NY is seeking a skilled Help Desk Level 2 IT professional to join our team. You will provide level 2 technical support to employees and affiliated providers, addressing Windows, AD, and Office 365 issues.

The role emphasizes systems administration, TCP/IP networking, and the use of RDP/Citrix for remote work. Candidates should have 3+ years in IT support and be prepared for on-site work with a valid driver\'s license.

Qualifications

• 3+ years of experience in a help desk or IT support role.
• Experience with Windows 10/11, Windows Server 2019, 2021, and 2025; and Microsoft Office 365.

Responsibilities

• Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person.
• Troubleshoot and resolve issues related to Windows 10/11 and Windows Server versions; manage AD and Group Policy.
• Handle DHCP, DNS, file and print services; use TCP/IP networking knowledge.

Skills

Windows OS

Systems administration

Network troubleshooting

Active Directory

Group Policy

Microsoft Office 365

Remote Desktop Protocol

Tools

Remote Desktop

Citrix

Remote management tools

DNS

DHCP

Job description

Polaris Healthcare in Bardonia, NY is seeking a skilled Help Desk Level 2 IT professional to join our team. You will provide level 2 technical support to employees and affiliated providers, addressing Windows, AD, and Office 365 issues.

The role emphasizes systems administration, TCP/IP networking, and the use of RDP/Citrix for remote work. Candidates should have 3+ years in IT support and be prepared for on-site work with a valid driver\'s license.