Help Desk Level 2 IT

Polaris Healthcare; Bardonia (NY); Presencial; USD 70 000 - 85 000; Tempo integral

Resumo da oferta

Polaris Healthcare in Bardonia, NY is seeking a skilled Help Desk Level 2 IT professional to join our team. You will provide level 2 technical support to employees and affiliated providers, addressing Windows, AD, and Office 365 issues.

The role emphasizes systems administration, TCP/IP networking, and the use of RDP/Citrix for remote work. Candidates should have 3+ years in IT support and be prepared for on-site work with a valid driver\'s license.

Qualificações

• 3+ years of experience in a help desk or IT support role.
• Experience with Windows 10/11, Windows Server 2019, 2021, and 2025; and Microsoft Office 365.

Responsabilidades

• Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person.
• Troubleshoot and resolve issues related to Windows 10/11 and Windows Server versions; manage AD and Group Policy.
• Handle DHCP, DNS, file and print services; use TCP/IP networking knowledge.

Conhecimentos

Windows OS

Systems administration

Network troubleshooting

Active Directory

Group Policy

Microsoft Office 365

Remote Desktop Protocol

Ferramentas

Remote Desktop

Citrix

Remote management tools

DNS

DHCP

Descrição da oferta de emprego

Help Desk Level 2 IT
Polaris Healthcare
Bardonia, NY
Full-Time

We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.

Responsibilities:

• Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person
• Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
• Perform systems administration tasks, including Active Directory and Windows Group Policy management
• Troubleshoot DHCP, DNS, file, and print services
• Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
• Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
• Utilize Remote Management Tools for troubleshooting and support

Requirements:

• 3+ years of experience in a help desk or IT support role
• Ability to lift up to 50 pounds unassisted
• Valid driver's license and reliable car

Compensation:

• Salary based on experience: $70,000 - $85,000 annually