Level 2 CCMS Support Specialist - GlobalLink Expert

TransPerfect Connect; York (York County); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Child-care membership

Birthday off

Job summary

TransPerfect Connect in York, United States is seeking a Level 2 Customer Support Specialist to provide second-level technical support for GlobalLink services. The candidate will investigate customer issues, deliver training, and collaborate with internal teams.

The ideal candidate must possess strong problem-solving skills, be proficient in Microsoft Office, and have excellent communication abilities in English. This position offers opportunities for growth within the organization and includes a comprehensive benefits package.

Qualifications

• Must be able to work independently and as part of a team.
• Should demonstrate strong verbal and written communication skills.
• Must be organized and able to prioritize tasks.

Responsibilities

• Provide second-level technical support for GlobalLink products.
• Investigate issues not resolved by first-level support.
• Deliver training to customers through webinars.

Skills

Multitasking

Strong problem-solving

Professional communication skills in English

Proficient in Microsoft Office

Tools

Web conferencing tools

Job description

TransPerfect Connect in York, United States is seeking a Level 2 Customer Support Specialist to provide second-level technical support for GlobalLink services. The candidate will investigate customer issues, deliver training, and collaborate with internal teams.

The ideal candidate must possess strong problem-solving skills, be proficient in Microsoft Office, and have excellent communication abilities in English. This position offers opportunities for growth within the organization and includes a comprehensive benefits package.