Level 1 Technical Support-remote (MSP)

Lensa; New York (NY); Remote; USD 57,000 - 62,000; Full time

Job summary

A growing Managed Service Provider is looking for a Level 1 Technical Support professional to join their team. You'll support various clients in a fast-paced remote environment, providing essential technical assistance mainly for Windows OS and business applications. Ideal candidates should have previous experience in an MSP setting and be ready to thrive in a collaborative and adaptable culture.

Benefits

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k), Plus Match

Weekly Pay

Qualifications

• Experience with Windows OS and basic networking tasks.
• Strong troubleshooting skills at Level 1 without excessive escalation.
• Flexible mindset to thrive in a start-up-like culture.

Responsibilities

• Provide Level 1 technical support across Windows OS and assist with Office 365.
• Handle basic networking tasks and support business applications.
• Work with remote monitoring and ticketing systems.

Skills

Troubleshooting

Customer Service

Adaptability

Job description

1 week ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Manpower Group Inc., is seeking professionals. Apply via Lensa today!

Our client, a growing Managed Service Provider (MSP), is seeking a Level 1 Technical Support professional to join their team. As a Level 1 Technical Support, you will be part of a dynamic team supporting various clients in a fast-paced environment. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and a collaborative spirit, which will align successfully in the organization.

Job Title: Level 1 Technical Support

Location: Remote (Occasional office visits in Westchester, NY-not required)

Pay Range:$57-$62K

What's the Job?

• Provide Level 1 technical support across Windows OS (primary) and limited Mac OS environments.
• Support business workstations, Office 365, and Google Workspace.
• Set up accounts and provide support for basic business applications (e.g., Adobe, Microsoft Office).
• Handle basic networking tasks – DNS, troubleshooting, etc.
• Work with remote monitoring and ticketing systems, currently using Autotask and migrating to ConnectWise and Data RMM.
  
  

What's Needed?

• Previous experience working for a Managed Service Provider (MSP).
• Familiarity with supporting multiple clients and environments.
• Strong troubleshooting skills at the Level 1 tier without excessive escalation.
• Experience with Google Workspace is highly desirable.
• A flexible and adaptable mindset to thrive in a start-up-like culture.
  
  

What's in it for me?

• Opportunity to grow within a rapidly scaling organization.
• Collaborative and team-oriented work environment.
• Engagement with a small team that values flexibility and adaptability.
• Work in a culture that aligns well with tech enthusiasts and gamers.
• Gain valuable experience in a diverse range of technical support scenarios.
  
  

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay
  
  

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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