Kinaxis Technical Support Engineer - Remote

Lensa; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

Lensa is seeking a Kinaxis Technical Support Engineer for a remote position to provide Tier-3 support on the Kinaxis and PlanetTogether platforms. This role demands over 5 years of experience in software support, especially in a SaaS context. Responsibilities include troubleshooting, resolving intricate issues, and ensuring seamless operation of scheduling tools across multiple locations. Join a forward-thinking organization committed to exceptional client service.

Qualifications

• Experience in Enterprise Resource Planning (ERP) support and SaaS environments.
• Knowledge of case tracking applications.
• Solid understanding of Windows environments and web-based applications.

Responsibilities

• Provide Tier-3 support for Kinaxis and PlanetTogether integration.
• Diagnose and resolve issues related to Accelerator and customizations.
• Test new version upgrades for compatibility.

Skills

Technical support

Troubleshooting

Research skills

Education

Minimum 5+ years experience in technical support

Job description

Kinaxis Technical Support Engineer - Remote

Kinaxis Technical Support Engineer - Remote

6 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today!

Company Overview

Req ID: 327332

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA's Client is currently seeking a Kinaxis Technical Support Engineer - Remote to join their team in Toronto, Ontario (CA-ON), Canada (CA).

Job Description

• Looking for a Level-3 Kinaxis Technical Support Engineer to resolve incidents for Kinaxis, PlanetTogether, and the integration between them.
  
  

Tier-3 Support Responsibilities

• We are looking for comprehensive Tier-3 support to ensure the smooth operation and continued optimization of our Scheduling tool, PlanetTogether, and the Kinaxis/PlanetTogether integration.
  
  

Troubleshooting And Issue Resolution

• Diagnose and resolve any issues related to the Accelerator (Kinaxis Composite Workbooks and Scripting) responsible for loading data from Kinaxis into PlanetTogether.
  
  

Customization Support And Fixes

• Address issues related to customizations implemented within PlanetTogether and the Accelerator. Apply necessary fixes to ensure the custom functionality operates as intended/designed.
  
  

Version Upgrade Testing And Adjustments

• Test new PlanetTogether version upgrades for compatibility with existing systems and custom logic. If PlanetTogether releases a standard solution that replaces a previously implemented custom solution, the corresponding custom logic must be removed as part of the upgrade to ensure system efficiency.
  
  

Capped at two version upgrades per year.

Scope

• Coverage for 2 Plants: Greenville, NC; Ferentino, Italy
• Expected service hours during the US business hours: 9:00 AM ET to 5:00 PM ET and CET, Monday through Friday, excluding holidays.
  
  

Requirements

• Minimum 5+ years of experience in a technical support role supporting external customers on a software solution, ideally in a SaaS environment
• Experience in Enterprise Resource Planning (ERP) support, supply chain applications ideal including
• Accelerator (Kinaxis Composite Workbooks and Scripting) responsible for loading data from Kinaxis into PlanetTogether
• Knowledge of relevant case tracking applications
• Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications
• Strong research skills
• Working knowledge of relational databased and query writing considered an asset
• Experience in manufacturing, production planning, inventory management or demand management in a support or planning role a strong asset
  
  

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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