Remote Helpdesk Support Representative - $17/HR

Lensa; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Lensa is seeking a Remote Helpdesk Support Representative to provide technical support for a leading education organization. The role involves managing inquiries and providing solutions remotely, requiring proficiency in desktop support and troubleshooting skills. This entry-level remote position is contracted for 3-4 months with a pay rate of $17/hr.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Qualifications

• 1 year of desktop support/technical support experience required.
• ServiceNow experience needed.
• Proficient in Windows 10/11 software.

Responsibilities

• Respond to high volume of inquiries about products or services.
• Assist with remote access issues, logins, and navigating platforms.
• Take inbound calls, LiveChat, and emails from families and students.

Skills

Desktop support

Technical support

Troubleshooting

Proficient in Windows 10/11

ServiceNow experience

Job description

Remote Helpdesk Support Representative - $17/HR

Remote Helpdesk Support Representative - $17/HR

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

IMMEDIATE REMOTE TECHNICAL SUPPORT REPRESENTATIVES NEEDED

LEVEL 1 DESKTOP SUPPORT/TECHNICAL SUPPORT

100% REMOTE EQUIPMENT PROVIDED

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST EDUCAITON ORGANIZATIONS IN THE US

THIS IS A 3-4 MONTH CONTRACT JOB JULY - OCTOBER

MONDAY - FRIDAY 9AM - 6PM EST

$17/HR

Qualifications

• 1 year of desktop support/technical support
• ServiceNow experience
• Proficient in Windows 10/11 software
• Troubleshooting experience
  
  

The Technical Support Rep is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 4, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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