Support Technician l

AdamsPlace; Murfreesboro (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible Schedule

Competitive Pay

Health, Dental, Vision Insurance

401k with contributions

Tuition Reimbursement

Job summary

AdamsPlace in Murfreesboro, TN, is seeking a Support Technician I for a full-time position. In this role, you'll respond to Help Desk inquiries and maintain documentation of support activities. The ideal candidate should have an Associate’s Degree in a technical discipline and at least one year of Help Desk or IT Support experience.

The position offers flexible scheduling, competitive pay, and comprehensive benefits including health, dental, vision, and retirement savings plans.

Qualifications

• Minimum of 1 year of Help Desk or IT Support experience.
• Strong knowledge of Microsoft and Adobe productivity suites.
• Familiarity with Active Directory, network troubleshooting, and remote desktop tools is a plus.

Responsibilities

• Respond promptly to Help Desk calls and emails.
• Maintain documentation of all support activities.
• Provide user guidance and training on IT systems.
• Work with IT team members to identify recurring issues.

Skills

Knowledge of Microsoft and Adobe suites

Help Desk or IT Support experience

Active Directory familiarity

Network troubleshooting skills

High accuracy in documentation

Education

Associate’s Degree in a technical discipline

Tools

Ticketing software

Job description

Position

Support Technician I

Job Type

Full Time

Qualifications

• Education: Associate’s Degree in a technical discipline or equivalent work experience.
• Experience: Minimum of 1 year of Help Desk or IT Support experience preferred.
• Technical Proficiency:
  • Strong knowledge of Microsoft and Adobe productivity suites, email systems, and ticketing software.
  • Familiarity with Active Directory, network troubleshooting, and remote desktop tools is a plus.
  • High degree of accuracy and organization in documentation and recordkeeping.

Benefits We Offer

• Flexible Schedule
• Competitive Pay & Holiday Incentive Pay
• Earned Time Off
• Health, Dental, Vision, Disability and Life insurance
• 401k with generous company contributions
• Tuition Reimbursement Opportunities
• Advancement Opportunities

Support Technician I Position Highlights

• Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring each request is accurately logged and categorized.
• Maintain precise and thorough documentation of all support activities, including troubleshooting steps, resolutions, and follow‑ups, within the ticketing system.
• Provide user guidance and training on IT systems, tools, and best practices to reduce preventable support issues.
• Work closely with senior technicians, system administrators, and other IT team members to identify recurring issues and process gaps.

Location

NHC Corporate Office
100 E Vine St.
Murfreesboro, TN 37130

NHC is an Equal Opportunity Employer.