Level 1 Server Hardware Technician (Onsite)

Jabil Malaysia; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Jabil in Austin, TX seeks a Level 1 Service Technician to provide remote diagnostic and resolution support for server hardware incidents escalated from Triage. You will independently resolve most intermediate‑complexity issues and own each case through resolution.

This on‑site role runs on the first shift (6:00am–3:00pm) at our Austin offices, requiring strong hardware knowledge and clear customer communication in ServiceNow.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 2–4 years of server hardware or technical support experience.
• CompTIA A+ certification or equivalent.

Responsibilities

• Receive and own incidents escalated from Triage.
• Independently diagnose and resolve most intermediate‑complexity server hardware issues using internal documentation, log and diagnostic analysis.
• Triage, document, and communicate findings; guide users through steps and updates in ServiceNow.

Skills

Server hardware experience

Technical support

CompTIA A+

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Job description

Jabil in Austin, TX seeks a Level 1 Service Technician to provide remote diagnostic and resolution support for server hardware incidents escalated from Triage. You will independently resolve most intermediate‑complexity issues and own each case through resolution.

This on‑site role runs on the first shift (6:00am–3:00pm) at our Austin offices, requiring strong hardware knowledge and clear customer communication in ServiceNow.