Server Hardware Technician – Third Shift (On-site, Austin)

Jabil; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Jabil is seeking a Level 1 Service Technician in Austin, TX to provide remote diagnostic and resolution support for server hardware incidents escalated from Triage. You will own each case through resolution and guide customers through approved hardware replacements, ensuring service restoration and SLA compliance.

This on‑site, third shift (10:00pm–7:00am) role requires strong hardware knowledge, documentation, and the ability to escalate when advanced diagnostics are needed.

Qualifications

• Bachelor’s degree in IT or related field.
• 2–4 years server hardware or tech support experience.
• CompTIA A+ or equivalent certification.

Responsibilities

• Receive and own incidents escalated from Triage.
• Diagnose and resolve most intermediate‑complexity server hardware issues.
• Troubleshoot components including storage, memory, power, NICs, boards, GPUs, and boot faults.
• Use ServiceNow ticketing system.
• Guide customers or field engineers through hardware replacements.
• Verify service restoration post‑repair.
• Maintain case notes and documentation.

Skills

Server hardware troubleshooting

Remote troubleshooting

ServiceNow

Education

Bachelor’s degree in Information Technology or related field

Tools

Diagnostics tools

Remote access tools

Job description

Jabil is seeking a Level 1 Service Technician in Austin, TX to provide remote diagnostic and resolution support for server hardware incidents escalated from Triage. You will own each case through resolution and guide customers through approved hardware replacements, ensuring service restoration and SLA compliance.

This on‑site, third shift (10:00pm–7:00am) role requires strong hardware knowledge, documentation, and the ability to escalate when advanced diagnostics are needed.