Level 1 - IT Field Tech

PROTECH IT GROUP INC; Melville (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

PROTECH IT GROUP INC is seeking a Level 1 - IT Field Tech in Melville, NY. The role involves on-site work at client sites, basic network troubleshooting, and hardware installations. You'll document work in the ticketing system and support site builds and relocations.

Ideal candidates have 0-2 years IT experience, an associate degree or certifications (A+, Network+), a valid driver's license, and access to a personal vehicle for travel to client sites. The position is full-time and onsite.

Qualifications

• 0-2 years IT experience.
• Associate degree or certifications (A+, Network+) preferred.
• Valid driver's license required.
• Must own and maintain a reliable personal vehicle for travel to customer sites.
• May lift equipment up to ~50 lbs.

Responsibilities

• Travel to client sites to diagnose and resolve IT issues.
• Perform onsite installations of workstations, networking equipment, and peripherals.
• Conduct basic network troubleshooting and hardware replacements.
• Support site builds, relocations, and technology rollouts.
• Document all work in the ticketing system.
• Monitor and respond to alerts and service requests in NOC/remote role.

Skills

Windows OS basics

Networking basics

CLI access

Active Directory

Ticketing systems

Education

Associate degree or certifications (A+, Network+)

Tools

Cisco/Meraki devices

Ticketing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Level 1 - IT Field Tech

All Full Time Melville, NY, US

Salary Range: $55,000.00 To $75,000.00 Annually

Level 1 - IT Field Technician

Job Description

Field Services

• Travel to client sites to diagnose and resolve IT issues
• Perform onsite installations of workstations, networking equipment, and peripherals
• Conduct basic network troubleshooting and hardware replacements
• Support site builds, relocations, and technology rollouts
• Document all work in the ticketing system

NOC & Remote Support

• Monitor and respond to alerts and service requests
• Perform Level 1 triage and troubleshooting
• Escalate issues following standard procedures
• Maintain accurate ticket documentation and updates
• Assist with patching and routine maintenance tasks

Technical Requirements

• Basic understanding of Windows OS and computer hardware
• Fundamental networking knowledge (TCP/IP, DNS, DHCP)
• Ability to connect to devices via console and run basic CLI commands
• Familiarity with Active Directory and ticketing systems
• Exposure to routers, switches, and firewalls (Cisco/Meraki preferred)

Qualifications

• 0-2 years of IT experience
• Associate degree or certifications (A+, Network+) preferred
• Valid driver's license (required)
• Must own and maintain a reliable personal vehicle for travel to customer sites (required)
• May have to lift equipment up to approximately 50 lbs.