Level 1 Desktop Support Technician

Custom Computer Specialists; East Northport (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and dental plans

Vision and disability plans

Flexible spending accounts

401K with employer match

Onsite fitness center

Paid holidays and vacation

Technical certification rewards

Job summary

Custom Computer Specialists is hiring a Level 1 Desktop Support Technician to provide deskside support and address IT needs for a school environment. You will collaborate with district IT staff, CCS team members, and vendors to resolve tickets and keep systems running smoothly.

The role emphasizes quick ticket response, support for Windows workstations and Chromebooks, and hands-on troubleshooting. At CCS, we value growth and a culture of collaboration in the northeast.

Qualifications

• A+ certification or equivalent industry certification.
• 1–2 years’ experience in hardware and software support.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong troubleshooting across Windows OS, networking, wired/wireless.
• Experience with Chromebooks and device imaging.
• Experience with Google Workspace.
• Knowledge of Active Directory, print queues, and file shares.

Responsibilities

• Address tickets promptly and close them in the ticketing system.
• Support staff and educational needs in school buildings.
• Prioritize daily activities including tickets and admin requests.
• Support Windows workstations and Chromebooks.
• Troubleshoot laptops/desktops, reimage or update tickets for repair.
• Install and troubleshoot printers, scanners, interactive boards in an enterprise environment.
• Perform other job-related duties as assigned.

Skills

A+ certification

1–2 years experience

Strong communication

Independent & team work

Windows troubleshooting

Networking

Chromebooks & imaging

Google Workspace

Active Directory

Tools

Chrome OS/Chromebooks

Windows OS

AD, print queues, file shares

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking for a motivated technical professional to join our team as a Level 1 Desktop Support Technician! The technician is primarily responsible for quick response to deskside support tickets, addressing administration’s needs. The technician will collaborate with fellow district IT staff members, Custom team members and third-party vendors.

What You’ll Do:

• Actively address tickets in the system, update, and close tickets
• Support the staff and educational needs of a school building(s)
• Prioritize daily activities including tickets and administrative requests
• Support Windows workstations and Chromebooks
• Troubleshoot laptops and desktops, optimize, reimage, or update ticket for repair
• Install and troubleshoot peripherals like printers, scanners and interactive boards in an enterprise environment
• Perform other job-related duties as assigned

What You Bring:

• A+ certification, industry recognized support certification
• 1-2 years’ experience in hardware and software support
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Excellent knowledge and troubleshooting skills including currently supported Windows OS, networking, wired and Wi-Fi installation and troubleshooting
• Chromebooks and PC imaging
• Knowledge of Windows & Chromebook troubleshooting and repair
• Google Workspace
• Working knowledge of Microsoft Active Directory, print queues, file shares

#IND

CCS Offers:

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affimative Action and Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Custom Computer Specialists’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.