Lettings & Neighbourhoods Officer

Castles and Coasts Housing Association; Kentucky; On-site; USD 35,000 - 43,000; Full time

Job summary

Castles & Coasts Housing Association (CCHA) is seeking an enthusiastic Lettings & Neighbourhoods Officer to join our friendly, customer-focused team. Your main office base will be Carlisle, with a neighbourhood patch covering Penrith and the South Lakes, and regular travel across these communities is an important part of the role.

You’ll provide an excellent service across lettings and tenancy management, helping residents sustain successful tenancies and supporting thriving neighbourhoods.

Qualifications

• Experience of working within social housing.
• Knowledge of lettings and tenancy management.
• Commitment to excellent customer care and resident engagement.
• Confidence in handling safeguarding and anti-social behaviour matters.
• Ability to maintain accurate, timely marketing information for empty homes.
• Positive, self-motivated approach and the ability to meet deadlines.
• Focus on achieving team targets and responding promptly to customer enquiries.

Responsibilities

• Provide lettings and tenancy management support to sustain successful tenancies.
• Allocations, safeguarding and responding to anti-social behaviour.
• Collaborate with colleagues across CCHA to deliver responsive, value-for-money services.

Skills

Experience in social housing

Lettings and tenancy management

Customer care and resident engagement

Safeguarding and anti-social behaviour

Marketing information for empty homes

Meeting deadlines

Team targets and customer enquiries

Job description

Castles & Coasts Housing Association (CCHA) is looking for an enthusiastic Lettings & Neighbourhoods Officer to join our friendly, professional and customer-focused team. Your main office base will be Carlisle, but you will manage a neighbourhood patch covering Penrith and the South Lakes. Regular travel throughout these communities is therefore an important part of the role.

You will provide an excellent service across lettings and tenancy management, helping residents sustain successful tenancies and supporting thriving neighbourhoods. Your responsibilities will include allocations, safeguarding and responding to anti-social behaviour.

What you’ll bring

• Experience of working within social housing
• Knowledge of lettings and tenancy management
• A commitment to excellent customer care and resident engagement
• Confidence in handling safeguarding and anti-social behaviour matters
• The ability to maintain accurate, timely marketing information for empty homes
• A positive, self-motivated approach and the ability to meet deadlines
• A focus on achieving team targets and responding promptly to customer enquiries

You’ll work closely with colleagues across CCHA, building positive relationships with residents and partners to resolve issues and deliver responsive, value-for-money services.