Lettings Manager

Platform Housing Group; United States; Remote; USD 50,000 - 69,000; Full time

Benefits offered by this job

Up to 28 days annual leave plus bank/h

Family friendly policies including p.c

Medicash membership for all employees

Health Cash Plan with dental/optical/…

Pension contribution up to 12%

Learning and Development opportunities

Salary sacrifice electric vehicle

Employee reward and recognition scheme

Job summary

Platform Housing Group is seeking a Lettings Manager to lead a high-performing Lettings Team, delivering exceptional service to customers and achieving KPI targets. The role is home-based with regional office meetings in Worcester or Birmingham, and requires leadership, coaching, and a customer-focused approach to secure new and existing housing.

The contract is fixed term until 31 March 2027. You will develop team workloads, drive agile ways of working, and maintain strong relationships with

Qualifications

• Experience in Lettings or Housing Management, ideally in Social Housing.
• Proven ability to develop and maintain relationships with Local Authorities and partners.
• Experience coaching and managing teams in an agile environment.

Responsibilities

• Lead and motivate a high-performing Lettings team to deliver exceptional service.
• Ensure KPI targets are met and void rent loss is minimised.
• Secure new customers for new and vacant homes through robust marketing.
• Plan workloads and coach direct reports to develop potential.
• Collaborate with partners and ensure timely application guidance.

Skills

Lettings

Housing management

People leadership

KPI management

Job description

We have an opportunity for a Lettings Manager to join our truly modern and high performing Lettings Team. Our Lettings team is a customer focussed and results driven team that works hard to ensure we minimise rent loss and ensure that Platform Housing Group are a landlord of choice.

You will be responsible for leading and motivating an engaged and consistently highly performing team that provides an exceptional service to our new and existing customers at all times, ensuring that customer satisfaction remains a priority and KPI targets are achieved.

This role is on a fixed term contract until 31st March 2027.

What could you be doing be doing as a Lettings Manager?

The Lettings Manager will inspire and encourage an organisational culture which reflects and embeds our People Values and encourages people to bring their best selves to work. You will demonstrate the Groups values and behaviours that set a positive example to all employees.

As part of the role, you will provide leadership and coaching to direct reports and their teams, to effectively deliver their team objectives and to develop their potential. You will plan the workloads of your team effectively to ensure KPI targets are met, and void rent loss is kept to an absolute minimum.

You will be responsible for leading a team to secure new customers for new and vacant homes following a robust marketing process. You will ensure efficient communication with customers with clear guidance on how to complete the application process in a timely manner.

Are you result driven with the ability to manage a team in an agile way?, Experience of Lettings or Housing Management, ideally gained in Social Housing sector.

• Proven experience of developing and maintaining relationships with Local Authorities and other partners.
• Experience of managing a team and demonstrable ability to coach/manage a team in an agile way.
• The ability to establish strong, sustained working relationships based on respect with effective negotiation and influencing skills.
• A customer focussed approach to your work with excellent communication skills.
• This is a role well suited to someone with drive and an ability to work in a fast-paced environment, as you will be working towards and supporting your team with performance based KPIs.

Whilst this role is home based, you would need to be based near to our Worcester or Birmingham offices for office working and team meetings.

• This role will require a basic DBS check.

Some of our great benefits include:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers