Lenovo Innovation Lab Manager

Bennett College; Greensboro (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

Bennett College seeks an Lenovo Innovation Lab Manager to oversee the campus Gaming Lab operations, assist students, and maintain equipment. The role emphasizes welcoming environments, event support, and proper use of lab resources during operating hours.

The position is Federal Work Study-based, requiring student enrollment and SAP compliance, with shifts including evenings and weekends as needed. Compensation aligns with the college wage scale and hours per week.

Qualifications

• Must be currently enrolled as a student and meet Federal Work Study eligibility requirements (verified via Financial Aid Office).
• Maintain satisfactory academic progress (SAP) throughout the duration of employment.
• Demonstrated interest in gaming, esports, or technology.
• Basic familiarity with gaming platforms (PlayStation, Xbox, Nintendo, PC) and common peripherals.
• Ability to work independently with minimal supervision during assigned shifts.

Responsibilities

• Open/close the Innovation Lab according to scheduled hours and security protocols.
• Monitor lab activity to enforce policies and maintenance of equipment.
• Maintain an organized, welcoming lab environment and track checkouts/log usage.
• Perform routine equipment inspections and basic troubleshooting; escalate complex issues.

Skills

Student eligibility

SAP knowledge

Gaming/Esports interest

Gaming platforms familiarity

Independent work

Job description

The Lenovo Innovation Lab Manager is a Federal Work Study student employee responsible for day-to-day oversight, operations, and user support of the campus Gaming Lab. This student leader ensures that all gaming equipment, consoles, PCs, and peripherals are properly maintained, accessible, and functioning for fellow students. The Lenovo Lab Manager serves as the primary point of contact during operating hours, fosters a welcoming and inclusive gaming environment, and supports the mission of providing high-quality technology experiences for the campus community.

KEY RESPONSIBILITIES

Lab Operations & Supervision

• Open and close the Innovation Lab according to scheduled hours, following all security and equipment protocols.
• Monitor lab activity to ensure adherence to lab policies, student conduct standards, and equipment usage guidelines.
• Maintain an organized, clean, and welcoming lab environment.
• Track equipment checkouts, log usage data, and complete opening/closing checklists accurately.

Equipment & Technical Support

• Conduct routine inspection of gaming consoles, PCs, VR headsets, monitors, and accessories to identify malfunctions or damage.
• Perform basic troubleshooting and minor repairs; escape complex technical issues to the supervisor promptly.
• Assist students with account access as needed.
• Maintain an up-to-date inventory log of all equipment, games, and peripherals.

Student Engagement & Community Building

• Welcome all students and provide orientation to lab resources, equipment, and rules.
• Assist in planning and facilitating gaming events, tournaments, and programming that promote student engagement.
• Actively promote the Innovation Lab through social media, flyers, and word-of-mouth outreach.

Administrative Duties

• Complete required Federal Work Study timekeeping and documentation accurately and on time.
• Attend staff meetings, mandatory training sessions, and orientations as scheduled.
• Submit incident reports or equipment concerns.

PROFESSIONALISM & INTERPERSONAL SKILLS

• Students in this role are expected to demonstrate consistent professional conduct.
• Maintain a respectful, inclusive, and non-discriminatory attitude toward all students, faculty, and staff.
• Model responsible use of technology and uphold all campus policies within the lab environment.
• Communicate effectively and courteously, both verbally and in writing, with peers and supervisors.
• Demonstrate reliability by arriving on time, giving advance notice of schedule conflicts, and completing assigned tasks independently.
• Handle confidential student information and sensitive situations with discretion and professionalism.
• Resolve peer conflicts or policy violations calmly, de-escalating situations and involving supervisors when necessary.
• Exhibit a growth mindset, actively seek feedback and pursue opportunities for professional development.

QUALIFICATIONS

Required

• Must be currently enrolled as a student and meet Federal Work Study eligibility requirements (verified via Financial Aid Office).
• Maintain satisfactory academic progress (SAP) throughout the duration of employment.
• Demonstrated interest in gaming, esports, or technology.
• Basic familiarity with gaming platforms (PlayStation, Xbox, Nintendo, PC) and common peripherals.
• Ability to work independently with minimal supervision during assigned shifts.

WORK SCHEDULE

• Hours will be assigned based on needs, student availability, and Federal Work Study award limits.
• Students may work up to 20 hours per week during the academic semester; hours may not exceed the Federal Work Study award allocation.
• Shifts are available during lab operating hours, including evenings and weekends. Scheduling is coordinated with the supervisor.
• Schedule changes must be communicated at least 48 hours in advance except in cases of emergency.
• This position does not guarantee hours beyond the Federal Work Study award amount. Students must monitor their remaining balance throughout the award period.

COMPENSATION

Hourly Rate: This position is paid at an hourly rate as established by the institution's student employment wage scale. Specific rate will be confirmed upon hire.

Award Usage: Federal Work Study earnings are not automatically applied to tuition or fees; students receive a paycheck for hours worked.

Timekeeping: Students are responsible for reporting hours accurately and in compliance with institutional and federal guidelines. Misreporting hours is subject to disciplinary action.