Lending Tech Analyst & Platform Support

CV3 Financial Services, LLC.; El Segundo (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

HSA Account

FSA

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Employee Assistance Program

Job summary

CV3 Financial Services, located in El Segundo, CA, seeks a Business Technology Analyst to support lending technology and user access. You will work with IT, business users, and developers to resolve issues, document enhancements, and test changes prior to release.

Responsibilities include managing the Creative Development Helpdesk, administering broker accounts, and ensuring system configurations. Candidates should have a bachelor’s degree and 5+ years in a related field.

Qualifications

• Bachelor’s degree required, or combination of education and experience.
• 5+ years’ experience in related field
• Experience with Azure DevOps or comparable platform preferred.
• Mortgage or lending-process knowledge preferred; ability to develop this knowledge required.
• Experience with automation tools, user-access administration, or software testing preferred.

Responsibilities

• Manage the Creative Development Helpdesk in GoTo Resolve; acknowledge tickets within one business hour and respond the same day to tickets received before 4:00 p.m.
• Troubleshoot Borrower Center and Mortgage Cadence Platform processes, functionality, access, account, and permission issues.
• Escalate unresolved issues, communicate status and next steps, and document resolutions.
• Identify recurring support issues and recommend training, documentation, process, or system improvements.
• Administer user accounts, roles, permissions, and access changes; coordinate account creation with IT and maintain accurate records.
• Create and maintain external broker accounts and sites based on approved Broker Request Forms.
• Run the broker-creation RPA daily
• Complete broker requests within established service levels and communicate results or missing information.
• Reproduce and document defects; coordinate with users and developers; and track enhancement and defect items.
• Test enhancements, configurations, and fixes in Staging and QA; document results, retest defects, and perform regression testing.
• Support release validation and post-deployment monitoring and communicate release readiness to department leadership.

Skills

Excellent communication

Attention to detail

Independent problem solving

Time management

Technical learning agility

Troubleshooting

Requirements gathering

Education

Bachelor’s degree (or equivalent)

Tools

Azure DevOps

Mortgage Cadence Platform

GoTo Resolve

Job description

CV3 Financial Services, located in El Segundo, CA, seeks a Business Technology Analyst to support lending technology and user access. You will work with IT, business users, and developers to resolve issues, document enhancements, and test changes prior to release.

Responsibilities include managing the Creative Development Helpdesk, administering broker accounts, and ensuring system configurations. Candidates should have a bachelor’s degree and 5+ years in a related field.