Lending Tech & Platform Support Analyst

CV3 Financial Services; El Segundo (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

CV3 Financial Services seeks a Business Technology Analyst to support lending technology and the loan lifecycle. You will serve as the primary contact for the Creative Development Helpdesk, manage access and broker accounts, and assist with Borrower Center and Mortgage Cadence Platform configurations.

You will collaborate with business users, IT, and developers to resolve issues and drive improvements. The role requires 5+ years in a related field, a Bachelor’s degree, and knowledge of Azure

Qualifications

• Bachelor’s degree required, or a combination of education and experience.
• 5+ years’ experience working in related field.
• Experience with Azure DevOps or a comparable development-tracking platform preferred.
• Mortgage or lending-process knowledge preferred; ability to develop this knowledge required.
• Experience with automation tools, user-access administration, or software testing preferred.
• Knowledge of Borrower Center and Mortgage Cadence Platform administration, configuration, accounts, roles, permissions, and access.
• Experience in software support, business systems, quality assurance, lending operations, or product development preferred.

Responsibilities

• Manage the Creative Development Helpdesk in GoTo Resolve; acknowledge tickets within one business hour and respond the same day to tickets received before 4:00 p.m.
• Troubleshoot Borrower Center and Mortgage Cadence Platform processes, functionality, access, account, and permission issues.
• Escalate unresolved issues, communicate status and next steps, and document resolutions.
• Identify recurring support issues and recommend training, documentation, process, or system improvements.
• Administer user accounts, roles, permissions, and access changes; coordinate account creation with IT and maintain accurate records.
• Create and maintain external broker accounts and sites based on approved Broker Request Forms.
• Run the broker-creation RPA daily
• Complete broker requests within established service levels and communicate results or missing information.
• Reproduce and document defects; coordinate with users and developers; and track enhancement and defect items.
• Test enhancements, configurations, and fixes in Staging and QA; document results, retest defects, and perform regression testing.
• Support release validation and post-deployment monitoring and communicate release readiness to department leadership.
• Complete approved Mortgage Cadence Platform configurations and maintain related documentation.
• Create and maintain Outbox emails; test content, formatting, recipient logic, triggers, and data fields before deployment.

Skills

Azure DevOps

Mortgage knowledge

Automation tools

User access administration

Software testing

Education

Bachelor’s degree

Tools

Borrower Center

Mortgage Cadence Platform

Azure DevOps

Job description

CV3 Financial Services seeks a Business Technology Analyst to support lending technology and the loan lifecycle. You will serve as the primary contact for the Creative Development Helpdesk, manage access and broker accounts, and assist with Borrower Center and Mortgage Cadence Platform configurations.

You will collaborate with business users, IT, and developers to resolve issues and drive improvements. The role requires 5+ years in a related field, a Bachelor’s degree, and knowledge of Azure