Lending Team Leader & Operations Manager

Northwestern Mutual

Milwaukee (WI)

On-site

USD 70,320 - 105,480

Full time

14 days+

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Job summary

Northwestern Mutual in Milwaukee is seeking an experienced Lending Operations Manager to oversee day-to-day lending management, delinquency monitoring, and confidential member service across channels. You will lead and develop staff, coordinate with executives and third-party vendors, ensure compliance, and drive process improvements to optimize lending efficiency and risk management.

The role involves underwriting support and loan documentation, with collaboration on policy adherence and

Qualifications

Bachelor’s degree or equivalent experience with 5+ years in lending/risk management.
Minimum 3 years in people management.
Strong written and verbal communication, professional interaction.
Excellent organization and attention to detail.
Solid knowledge of computerized financial applications.

Responsibilities

Oversee day-to-day lending operations and collections processes.
Lead training, development, and performance reviews for staff.
Contribute to lending strategy, partner with vendors and implement new services.
Serve as SME for lending processes and systems.
Provide process improvement recommendations for efficiency.
Ensure compliance with policies and regulatory requirements.
Monitor mortgage concentrations and pipeline reporting.
Assist with loan officer duties including underwriting and closings.