Lending Systems & Experience Analyst

Lake Michigan Credit Union; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Health coverage

Dental

Vision

HSA match

Paid parental leave

Tuition reimbursement

Job summary

Lake Michigan Credit Union is seeking a Lending Experience & Systems Analyst to manage day-to-day lending platforms, CRM journeys, data, and content. You will collaborate with lending, marketing, operations, and technology teams to ensure a seamless member experience across all lending products.

The role emphasizes operational excellence, platform maintenance, and providing guidance to internal users to optimize adoption and efficiency.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3–5 years CRM administration, data analysis, or systems support.
• Experience in financial services, banking, or lending is a plus.

Responsibilities

• Administer and maintain CRM and lending platforms, including user management and access control.
• Monitor data flows and CRM integrations; troubleshoot with internal/external partners.
• Triage and resolve system requests; document issues and resolutions.
• Support internal users to improve adoption and effective use of lending tools.
• Build and maintain CRM journeys; test journeys across channels and segments.
• Coordinate updates to CRM content and assets with branding and compliance.
• Generate recurring reports; analyze lending journey engagement and usage.
• Identify recurring issues and opportunities for process improvement.
• Maintain journey logic to support member growth and product awareness.

Skills

CRM administration

Data analysis

Stakeholder communication

Operational excellence

Education

Bachelor's degree in Business, Marketing, Information Systems, Communications, or related field

Tools

CRM platforms

CRM software

Job description

Lake Michigan Credit Union is seeking a Lending Experience & Systems Analyst to manage day-to-day lending platforms, CRM journeys, data, and content. You will collaborate with lending, marketing, operations, and technology teams to ensure a seamless member experience across all lending products.

The role emphasizes operational excellence, platform maintenance, and providing guidance to internal users to optimize adoption and efficiency.