Loan Team Manager

Northwestern Mutual; Milwaukee (WI); On-site; USD 70,320 - 105,480; Full time

Job summary

Northwestern Mutual in Milwaukee is seeking an experienced Lending Operations Manager to oversee day-to-day lending management, delinquency monitoring, and confidential member service across channels. You will lead and develop staff, coordinate with executives and third-party vendors, ensure compliance, and drive process improvements to optimize lending efficiency and risk management.

The role involves underwriting support and loan documentation, with collaboration on policy adherence and

Qualifications

• Bachelor’s degree or equivalent experience with 5+ years in lending/risk management.
• Minimum 3 years in people management.
• Strong written and verbal communication, professional interaction.
• Excellent organization and attention to detail.
• Solid knowledge of computerized financial applications.

Responsibilities

• Oversee day-to-day lending operations and collections processes.
• Lead training, development, and performance reviews for staff.
• Contribute to lending strategy, partner with vendors and implement new services.
• Serve as SME for lending processes and systems.
• Provide process improvement recommendations for efficiency.
• Ensure compliance with policies and regulatory requirements.
• Monitor mortgage concentrations and pipeline reporting.
• Assist with loan officer duties including underwriting and closings.

Skills

Accountability

Attention to Detail

Audits

Compliance Metrics

Learning Agility

Process Improvements

Talent Development

Education

Bachelor’s degree in business/finance

Job description

About the Role

Responsible for the day‑to‑day operations and overall lending management of Northwestern Mutual Credit Union. Monitors delinquent loans and oversees the collection process. Ensures that credit union members are receiving convenient, confidential, high‑quality service via all service channels.

What You'll Do

• Manages assigned personnel including training, development, assigning, monitoring and reviewing work. Ensures redundancy and processes are in place.
• Contributes to the setting and executing credit union strategy, implementing new services, developing credit union procedures, and working with third party vendors. Conducts annual reviews on key lending vendors and appraisers.
• Serves as SME for all credit union personnel concerning questions on lending work processes and procedures, including the computer environment and systems used to support the credit union.
• Provides divisional business process expertise for lending projects. Leads and/or participates in the research, analysis, and recommendation for new processes or modifications to existing processes.
• Works with Compliance Officer and auditors to ensure loan exceptions are addressed and within compliance of policies and procedures. Recommends changes to operations as needed to ensure lending function remains in compliance with relevant rules and regulations.
• Manages the credit union's collection function, ensuring that delinquent loans are monitored, reporting is accurate, and consistent collection efforts are implemented up to and including repossession of collateral.
• Recommends changes in work procedures to improve efficiency within the unit and keeps work procedures up to date.
• Works closely with President, Vice President, and/or Controller on real estate concentrations and purchased money mortgages ensuring all are reported accurately. Ensures mortgage pipeline is current and up to date.
• Performs duties of loan officer including member consultations, underwriting, preparing loan documents and closings as needed.
• Manages lending staff, provides feedback on loan exceptions, and maintains rotation of loans in the queue, and recommends lending authority.

What You'll Bring

• Bachelor's degree with emphasis in business, finance, or a related field required or equivalent experience with at least 5 years’ experience in a credit union or other retail financial institution with a focus on lending and risk management.
• Minimum of 3 years’ experience in managing people.
• Strong verbal and written communication skills with demonstrated ability to interact professionally with a diverse customer base.
• Strong organization skills and ability to manage and attend to detailed information.
• Solid working knowledge of computerized financial business applications and personal computer software applications.

Skills You Have

• Accountability
• Attention to Detail
• Audits
• Compliance Metrics, Monitoring & Reporting
• Learning Agility & Critical Thinking
• Process Improvements
• Talent Development & Planning

Compensation

Pay Range - Start: $70,320.00

Pay Range - End: $105,480.00

Location

Milwaukee

EEO Statement

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.