Lending Support Specialist I — Loans & Collections

IAA Credit Union; Bloomington (IL); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Paid company holidays

Time off to volunteer

Health insurance (medical)

Job summary

IAA Credit Union in Bloomington, IL is seeking an entry-level Lending Support Representative to provide exceptional member service for existing loans. You will work on delinquency monitoring, payment arrangements, and loan modifications while maintaining compliance and accurate record-keeping.

The role emphasizes communication, problem solving, and familiarity with lending products. A CCUFC designation is preferred, with benefits including insurance and a strong employee program.

Qualifications

• Entry-level role with customer service experience preferred.
• Familiarity with lending products and loan servicing practices.
• Good written and verbal communication skills.

Responsibilities

• Respond to member questions about loans via phone, email, or in person.
• Assist with delinquency management, payment arrangements, and loan modifications.
• Review loan files for compliance and accuracy; support collections when needed.
• Monitor escrow items like insurance and taxes; assist with foreclosures or repossessions if required.

Skills

Customer service

Communication

Problem solving

Lending knowledge

Education

CCUFC designation preferred

Job description

IAA Credit Union in Bloomington, IL is seeking an entry-level Lending Support Representative to provide exceptional member service for existing loans. You will work on delinquency monitoring, payment arrangements, and loan modifications while maintaining compliance and accurate record-keeping.

The role emphasizes communication, problem solving, and familiarity with lending products. A CCUFC designation is preferred, with benefits including insurance and a strong employee program.