Lending Support Representative 1 - IAACU

IAA Illinois Agricultural Association; United States; Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Insurance package: medical, dental, VZ

401(k) with company match

Parental leave

Paid time off

Paid company holidays and volunteer

Job summary

IAA Credit Union (IAACU) is seeking an entry-level loan servicing professional to support members with existing loans, resolve issues, and ensure timely collections. You will review delinquency reports, contact past-due borrowers, and coordinate with loan officers on payment arrangements and modifications.

Position offers a hybrid work arrangement, benefits package including insurance and a 401(k) with company match, and paid time off.

Qualifications

• Entry-level role; prior experience in customer service, banking, lending or related field desirable.
• Excellent written, verbal, interpersonal communication skills.
• Familiarity with lending products and loan servicing.
• Knowledge of collections processes for consumer lending.
• Experience in a credit union environment preferred.
• Certified Credit Union Financial Counselor (CCUFC) designation preferred.
• Ability to work flexible hours as needed.

Responsibilities

• Responds to member questions regarding open loans via phone, email or in-person communication.
• Follows established procedures to ensure accurate and timely collection of loan payments from members.
• Reviews delinquency reports for late, delinquent and potentially delinquent loans.
• Makes initial contact with members on their past due accounts.
• Researches, recommends and offers appropriate payment arrangements and loan modifications to members.
• Monitors incomplete loan files for receipt of required documentation and ensures timely follow up with members and loan officers.
• Conducts quality assurance reviews of loan files to ensure compliance with internal loan policies and guidelines.
• Tracks and monitors insurance and taxes on collateral and performs escrow analysis and lien perfection.
• Assists with foreclosures, repossessions, bankruptcies, maintenance and sale of collateral in default.
• Assigns uncollectible accounts to collection agencies and attorneys for litigation as required.
• Tests and validates system enhancements and upgrades to identify issues, verify functionality, and support successful implementation.

Skills

Customer service

Banking

Financial services

Lending

Collections

Communication skills

Job description

About the role

Provides exceptional service and effective problem resolution to members with existing loans, conducts quality assurance reviews, and supports the credit union's asset quality through proactive delinquency management, member outreach, and payment assistance efforts.

How does this role make an impact?

Responds to member questions regarding open loans via phone, email or in-person communication. Follows established procedures to ensure accurate and timely collection of loan payments from members. Reviews delinquency reports for late, delinquent and potentially delinquent loans. Makes initial contact with members on their past due accounts. Researches, recommends and offers appropriate payment arrangements and loan modifications to members. Monitors incomplete loan files for receipt of required documentation and ensures timely follow up with members and loan officers. Conducts quality assurance reviews of loan files to ensure compliance with internal loan policies and guidelines. Tracks and monitors insurance and taxes on collateral and performs escrow analysis and lien perfection. Assists with foreclosures, repossessions, bankruptcies, maintenance and sale of collateral in default. Assigns uncollectible accounts to collection agencies and attorneys for litigation as required. Tests and validates system enhancements and upgrades to identify issues, verify functionality, and support successful implementation.

Do you have what we're looking for?

This is an entry-level role; however, previous experience in customer service, banking, financial services, lending, collections, or a related field is highly desirable. Excellent written, verbal, and interpersonal communication skills, including strong customer service and problem-solving abilities. Familiarity with lending products and loan servicing practices. Knowledge of collections processes as they relate to consumer lending. Experience working in a credit union environment preferred. Certified Credit Union Financial Counselor (CCUFC) designation preferred. Ability to work flexible hours as needed.

Base Pay Range

Base Pay Range: $35,200-$48,400

Incentive Pay

Incentive Pay: In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Founded in 1951, IAA Credit Union (IAACU) was created to serve the financial needs of the Illinois Farm Bureau (IFB) family of companies, and that purpose continues to guide us today. We are dedicated to building financial relationships that enrich our members’ lives through personalized service and trusted support. Through our affiliation with IFB, our employees are part of a strong, respected organization with deep roots across Illinois. While headquartered in Bloomington, Illinois, IAACU serves individuals and families across the country. At IAACU, our culture is centered on community, connection, and making a difference in how we serve our members, their families, and the broader organizations we support. You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer. IAACU does not generally sponsor individuals for employment-based visas for this position. IAACU is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

IFB is headquartered in Bloomington, IL, with hybrid positions available at our home office and statewide across our 93 County Farm Bureau offices.

Our Mission

Improve the economic well-being of agriculture and enrich the quality of farm family life. Since 1916, IFB has remained dedicated to advocating for farmers and agriculture, connecting the farming community with consumers and promoting the values and quality of life we hold dear in Illinois. We’re a grassroots membership organization made up of people who support farms, food and families in Illinois. Our members join because they are looking for advocacy, access to reliable agricultural information and education and our member benefits. We also invest in the future of agriculture via the IAA Foundation, grow agricultural leaders through developmental programming and events, cultivate environmental stewardship and champion innovation by working with our partner and affiliated organizations, such as COUNTRY Financial; GROWMARK; Prairie Farms Dairy and the state commodity groups. Our employees — regardless of their connection to agriculture — are instrumental in providing this value to our members by creating and managing programs, services and activities. We support their development through continuous learning and training, tuition assistance and a competitive, full-range package of benefits. Our people are our members’ neighbors, and we work to ensure they share the same opportunities for personal and professional growth and contributing to their communities.