Lending Support Specialist I - Hybrid & Growth Perks

Advia Credit Union; Kalamazoo (MI); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (PTO)

Holidays

Parental leave

Tuition reimbursement

Free Telemedicine

Employee Assistance Program (EAP)

Wellness initiatives

Paid Community Action Volunteer Hours

Job summary

Advia Credit Union in Michigan, Kalamazoo, seeks a Loan Servicing and Support team member to execute the vision of the loan services group by providing consumer loan and mortgage servicing support. You will assist branches, support staff, and members while upholding the credit union’s core values of integrity and service.

The role emphasizes accuracy, adherence to regulations, and delivering high-quality member experiences in a hybrid, full-time setting.

Qualifications

• 1–3 years of similar or related experience.
• High school diploma or equivalent.

Responsibilities

• Provides necessary aid to branches and fellow Advians regarding loan questions, payment reversals, total loss claims, debt protection, collateral protection insurance, titles, and GAP or MBP claims.
• Educates during interaction on best practices and resource utilization to create the best member experience.
• Accountable for reviewing and updating procedures and resources related to lending products, services, and processes.
• Accountable for maintaining in-depth knowledge of and assisting with Advia's consumer loan and ancillary products.
• Provides exceptional aid by demonstrating efficient, courteous, and quality service via the Lending Support Help Desk.
• Handles servicing-related tasks including but not limited to payments, payment returns, lien placement and releases, skip pay program, fee waivers, and other loan adjustments.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Skills

Interpersonal Skills

Education

High school degree

Job description

Advia Credit Union in Michigan, Kalamazoo, seeks a Loan Servicing and Support team member to execute the vision of the loan services group by providing consumer loan and mortgage servicing support. You will assist branches, support staff, and members while upholding the credit union’s core values of integrity and service.

The role emphasizes accuracy, adherence to regulations, and delivering high-quality member experiences in a hybrid, full-time setting.