Lending Solutions Specialist - Incentive Eligible

Mariner Finance; Henley (TN); On-site; USD 25,000 - 29,000; Full time

Job summary

Mariner Finance is seeking a Customer Service Representative to provide exceptional service and loan options in a busy branch environment. You will process loan applications, analyze credit information, and help customers with past-due balances while meeting branch sales goals.

The role requires strong communication and problem-solvings skills, reliable transportation, and the ability to work at the assigned branch location. Prior banking/financial service exposure is valued.

Qualifications

• Minimum of one year of experience in a customer service or sales role.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office or similar programs.
• Ability to learn financial services programs.
• Must obtain applicable licenses to sell insurance products offered to customers by the branch.
• Must perform work at the assigned branch location.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Process credit loan applications. Analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales

Communication

Microsoft Office

Education

High School Diploma

Job description

Mariner Finance is seeking a Customer Service Representative to provide exceptional service and loan options in a busy branch environment. You will process loan applications, analyze credit information, and help customers with past-due balances while meeting branch sales goals.

The role requires strong communication and problem-solvings skills, reliable transportation, and the ability to work at the assigned branch location. Prior banking/financial service exposure is valued.