Bilingual Product Support Specialist - FinTech (Spanish)

Moody's; New York (NY); On-site; USD 68,000 - 98,000; Full time

Job summary

Moody's Analytics Lending Solutions team is hiring a client-focused specialist to provide financial and technical product support. You will help customers interpret outputs, bridging finance concepts with IT troubleshooting, and deliver education on features and architecture.

Strong communication and teamwork are essential in this role. This position emphasizes a balance of financial acumen, problem solving, and customer service excellence, with opportunities for growth in a global analytics

Qualifications

• 1-4 years of professional experience in related fields.
• Understanding of financial statements and key accounting concepts.
• Experience in financial industry, banking, or capital markets preferred.

Responsibilities

• Provide financial and technical product support to clients using Moody's Analytics Lending Solutions.
• Help clients interpret product outputs for financial analysis and credit risk.
• Deliver solutions bridging finance knowledge with IT troubleshooting.
• Educate clients on features, functionality, and architecture of products.
• Support clients via web, email, and telephone with courtesy and timeliness.
• Develop strong working relationships with Client Service and partner teams.

Skills

1-4 years experience

client support

customer service

financial statements basics

SQL knowledge

Spanish fluency

Windows software

attention to detail

communication skills

Education

Bachelor’s in Finance/Accounting/Economics/CS

Tools

SQL Server

Postgres

Job description

What We Do

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Values

We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies Required

• 1-4 years of professional experience
• in client support, customer service, financial services, software support, technical support, or a related field.
• General understanding of financial statements and key accounting concepts (Balance Sheet, Income Statement, Cash Flow Statement).
• Strong customer service skills, with an eagerness to excel and be part of a dynamic team.
• Superb analytical skills and persistence in problem-solving, particularly in technical troubleshooting.
• Fluency in both English and Spanish is required.
• Excellent verbal, written, and organizational skills.
• Attention to detail and the ability to learn quickly.
• Working knowledge of Windows-based software (e.g., Excel, Word).
• Preferred Bachelor’s degree concentration in Finance, Accounting, Economics, or Computer Science.
• Experience in financial industry, banking, commercial lending, commercial real estate, or capital markets.
• Basic knowledge of database administration (e.g., SQL Server, Postgres).
• Familiarity with credit risk concepts, loan origination processes, and portfolio management.
• Exposure to financial analytics tools and/or enterprise software platforms.
• Education Bachelor’s degree required.

Responsibilities

• Provide financial and technical product support to clients using Moody's Analytics Lending Solutions products, helping them leverage world-class software to improve their business outcomes.
• Assist clients in interpreting product outputs in the context of their financial analysis and credit risk assessments.
• Deliver conceptual solutions to a wide range of clients, bridging finance knowledge with IT troubleshooting expertise.
• Provide in-depth education and assistance on product features, functionality, and technical architecture.
• Support clients on the use of our credit risk and lending products in a courteous, professional, and timely manner via web, email, and telephone.
• Communicate effectively and develop excellent working relationships with colleagues in Client Service and partner teams like Engineering, Research, and Product.
• Provide constructive feedback to the sales and training groups regarding client needs, market trends, and opportunities.
• Identify, capture, and channel client feedback on product features and functionality.
• Originate content for our client Knowledge Base, including finance-focused examples and use cases.
• Manage and elevate requests appropriately while maintaining ownership of the client interaction and delivery of the solution.

About the team

For US-based roles only: the anticipated hiring base salary range for this position is$67,800.00-$98,400.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance. This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.