Lending Director: Growth, Risk & Member Experience

Total Community Credit Union

Michigan

On-site

USD 110,000 - 190,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Total Community Credit Union in Downriver Area seeks a Director of Lending to lead consumer, mortgage, and HELOC lending, drive portfolio growth, and ensure regulatory compliance. You will coach a high-performing team, establish KPIs, and align lending strategies with organizational objectives.

You will collaborate with departments and leadership to optimize processes, deliver timely decisions, and enhance member experience while maintaining risk controls and performance reporting to the Board.

Qualifications

Minimum of 5 years of consumer and mortgage lending experience in a credit union, bank, or financial institution.
Minimum of 3 years of leadership and supervisory experience.
Extensive knowledge of credit union lending operations, including consumer loans, mortgages, HELOCs, underwriting, collections, loan servicing, portfolio management, and regulatory compliance.
Proven ability to lead and manage all aspects of a lending department, including staff performance, workflows, policies, procedures, risk management, and operational results.
Experience developing and monitoring departmental goals, KPIs, and performance metrics while driving continuous improvement initiatives.
Strong understanding of federal and state lending regulations, collections requirements, and NCUA compliance expectations.
Experience analyzing lending trends, portfolio performance, economic conditions, and member behavior to support strategic decision-making.
Demonstrated ability to develop policies, procedures, training programs, operational documentation, and staff development plans.
Strong ability to identify opportunities and recommend enhancements to lending products, workflows, policies, member experience, and organizational performance.
Excellent communication, leadership, coaching, training, presentation, and problem-solving skills with the ability to effectively engage members, staff, vendors, regulators, executive leadership, and the Board of Directors.
Ability to analyze financial, operational, and lending reports and translate data into actionable business recommendations.
Outgoing, highly self-motivated leader who takes initiative, works independently with minimal oversight, and assumes full accountability for departmental performance, priorities, and strategic initiatives.
Professional, ethical, collaborative, and member-focused approach to leadership.

Responsibilities

Lead and develop the lending team through coaching, performance management, training, and succession planning while fostering a culture of accountability and service excellence.
Establish departmental goals, performance standards, and key performance indicators that support the credit union's strategic objectives and lending growth initiatives.
Oversee all lending operations, including consumer, mortgage, and HELOC lending, including underwriting, processing, documentation, approvals, and funding, assisting and backing up the team as needed.
Drive loan production, portfolio growth, and member engagement while ensuring timely loan decisions and an exceptional member experience.
Serve as the primary escalation point for complex loan requests, policy exceptions, and member concerns.
Monitor lending performance, portfolio quality, delinquency trends, and operational efficiency, implementing strategies to mitigate risk and improve results.
Develop, maintain, and enhance lending policies, procedures, workflows, and internal controls to ensure operational excellence and regulatory compliance.
Ensure compliance with NCUA regulations and all applicable federal and state lending, servicing, and collection requirements.
Identify opportunities for new lending products, process improvements, and strategic initiatives that enhance competitiveness and support organizational growth.
Collaborate with internal departments, vendors, and third-party partners to optimize lending systems, products, and service delivery.
Prepare and present lending, portfolio, and performance reports to executive leadership and the Board of Directors, providing recommendations and strategic insights.
Participate in organizational strategic planning and represent the credit union within the community, industry groups, and professional organizations.