Financial Service Representative

One Detroit Credit Union; Detroit (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

One Detroit Credit Union is seeking a dedicated individual to provide exceptional service to our members. In this role, you will independently handle branch operations while building strong relationships with members to enhance their financial well-being. Ideal candidates will have a strong interest in community service and prior banking experience.

As part of our mission-driven team, you will have the opportunity to make a positive impact daily.

Qualifications

• Two years prior banking and customer service experience.
• Identifying opportunities to enhance member financial needs, goals and objectives.
• Professional business-like appearance.
• Must have a strong interest in giving back to the community.

Responsibilities

• Provides accurate, courteous, and timely professional service to existing and prospective members.
• Meet and exceed branch membership and lending goals and objectives.
• Process loan and new membership applications ensuring proper credit union processes are followed.
• Assist members by providing information and answering questions about the credit union services.

Skills

Excellent interpersonal and communication skills

Strong problem-solving skills

Ability to handle confidential information with discretion

Education

High school diploma or GED

Some college level coursework

Tools

Basic computer skills and familiarity with financial systems

Job description

What’s your motivation? Opportunity, Creativity, Contribution? It’s all a part of working at One Detroit Credit Union! We are a mission driven credit union committed to empowering our members and strengthening our community. When you join 1DCU you become part of a team that values people, purpose and community impact. If you are looking for a role where you can make a difference every day, we encourage you to apply.

Responsibilities

• Provides accurate, courteous, and timely professional service to existing and prospective members.
• Ability to operate branch working independently with little or no supervision.
• Meet and exceed branch membership and lending goals and objectives.
• Ability to build relationships with members and identify opportunities to cross sell credit union products and services to enhance their financial well-being.
• Process loan and new membership applications ensuring proper credit union processes are followed and adhered to.
• Process transfers between accounts and automatic distribution forms, recording all transactions according to member's request and credit union guidelines.
• Perform credit card advances, receive loan payments, and service charge payments as required.
• Assist members by providing information and answering questions about the credit union services and requirements/eligibility.

Qualifications

• High school diploma or GED required. Some college level coursework preferred.
• Two years prior banking and customer service experience.
• Identifying opportunities to enhance member financial needs, goals and objectives.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Basic computer skills and familiarity with financial systems.
• Professional business-like appearance.
• Must have a strong interest in giving back to the community.

What sets you up for Success

• A passion for helping others.
• Strong problem-solving skills.
• A positive team-oriented attitude.
• Commitment to delivering outstanding service.