LegalTech Customer Success Engineer

Nextlex; San Francisco (CA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Nextlex is seeking a client-focused technical success professional to bridge our platform with law firms in San Francisco. You will own onboarding, drive implementations, and ensure smooth adoption.

In this role you’ll provide ongoing technical support, capture client feedback, craft best-practice guidance, and create documentation and integration guides to help legal teams extract maximum value from the platform.

Qualifications

• 3+ years in customer success, solutions engineering, or technical account management.
• Strong understanding of SaaS platforms and API integrations.
• Excellent communication to explain technical concepts to non-technical audiences.
• Experience managing client relationships and driving product adoption.

Responsibilities

• Lead technical onboarding and implementation for new law firm clients.
• Provide ongoing technical support, troubleshooting, and best-practice guidance.
• Gather client feedback and translate into actionable product improvements.
• Build and maintain documentation, training materials, and integration guides.

Skills

Customer success

Solutions engineering

Technical account management

API integrations

Technical communication

Tools

CRM tools

Analytics platforms

Support systems

Job description

Nextlex is seeking a client-focused technical success professional to bridge our platform with law firms in San Francisco. You will own onboarding, drive implementations, and ensure smooth adoption.

In this role you’ll provide ongoing technical support, capture client feedback, craft best-practice guidance, and create documentation and integration guides to help legal teams extract maximum value from the platform.