Legal Workflow Specialist

GBTS; Phoenix (AZ); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity is seeking a Workflow Coordinator to deliver high-quality customer service by coordinating requests and completing administrative responsibilities within the Word Processing Department. This role partners with Coordinators and Supervisors to ensure smooth handoffs to processors and uphold service standards.

Based at an Opensity Facility, the position emphasizes proactive identification of team needs, improvement recommendations, and supporting staff to maintain strong working

Qualifications

• Associate degree or secretarial degree, or equivalent.
• Five or more years in a legal document production environment or legal secretarial role.
• Familiarity with legal terminology and law firm environment.
• Advanced proficiency with Document Management Systems and Microsoft Office.
• Strong spelling, grammar, punctuation, and proofreading skills.
• Ability to organize, prioritize, and manage multiple assignments under deadlines.
• Self-directed with initiative and ability to work independently.
• Excellent communication and teamwork skills.

Responsibilities

• Provide exceptional customer service to attorneys and staff via the Word Processing Department.
• Manage and prioritize workflow during shifts to meet deadlines.
• Perform Document Specialist duties as needed.
• Coordinate workflow transitions across shifts to ensure continuity.
• Communicate effectively through requests, email, phone, and messaging to ensure timely completion.
• Collaborate with Supervisors and Coordinators to maintain procedures.
• Escalate operational issues and staff concerns to the Supervisor promptly.
• Support additional document processing initiatives and firm projects.

Skills

Legal terminology

Microsoft Office

Word processing

Proofreading

Communication

Time management

Independent work

Multitasking

Education

Associate degree

Secretarial degree

Tools

Document Management Systems

Job description

Opensity is seeking a Workflow Coordinator to deliver high-quality customer service by coordinating requests and completing administrative responsibilities within the Word Processing Department. This role partners with Coordinators and Supervisors to ensure smooth handoffs to processors and uphold service standards.

Based at an Opensity Facility, the position emphasizes proactive identification of team needs, improvement recommendations, and supporting staff to maintain strong working