Legal Operations & Workflow Coordinator

Opensity solutions; Phoenix (AZ); On-site; USD 2,755,000 - 3,995,000; Full time

Job summary

Opensity is seeking a Workflow Coordinator to deliver high quality customer service by coordinating requests and completing related administrative responsibilities within the Word Processing Department at a company facility in the Phoenix area. This role partners with Coordinators and Supervisors to ensure smooth handoffs to processors and maintain service standards.

You will identify team needs, propose improvements, and support staff to sustain strong working relationships.

Qualifications

• Five+ years of experience in a legal document production environment or legal secretarial role.
• Familiarity with legal terminology and law firm environment.
• Advanced proficiency with Microsoft Office and document management systems.

Responsibilities

• Provide exceptional customer service to attorneys and staff through Word Processing Department communications.
• Manage, monitor, and prioritize workflow to meet deadlines and service expectations.
• Perform Document Specialist duties as workload requires.
• Coordinate workflow transitions across shifts to ensure continuity of service.
• Communicate effectively via work requests, email, phone, and messaging platforms.
• Collaborate with Supervisors and Coordinators to update procedures and documentation.
• Escalate operational issues and risks promptly to the Supervisor.
• Support additional document processing initiatives and firm projects as assigned.

Skills

Customer service

MS Office

Time management

Communication

Education

Associate degree

Secretarial degree or equivalent

Tools

Document Management Systems

Word

Excel

PowerPoint

Job description

Opensity is seeking a Workflow Coordinator to deliver high quality customer service by coordinating requests and completing related administrative responsibilities within the Word Processing Department at a company facility in the Phoenix area. This role partners with Coordinators and Supervisors to ensure smooth handoffs to processors and maintain service standards.

You will identify team needs, propose improvements, and support staff to sustain strong working relationships.