Legal Support Specialist – Consumer Communication & Case Management (Remote)

VanderHouwen; Atlanta (GA); Remote; USD 60,000 - 65,000; Full time

Job summary

A leading company seeks a Legal Support Specialist for a fully remote position. The ideal candidate will excel in communication and problem-solving, managing consumer interactions with empathy. Responsibilities include responding to inquiries and collaborating with teams to ensure quality results. Join a supportive team that values your well-being and offers comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short- and Long-term Disability

401(k) Matching

Qualifications

• Outstanding verbal and written communication skills.
• Experience managing consumer-facing interactions.

Responsibilities

• Respond to complex consumer inquiries via phone, email, and written correspondence.
• Collaborate effectively with internal teams to resolve issues.

Skills

Communication

Critical Thinking

Problem Solving

Education

JD from an accredited U.S. law school

foreign law degree and LLM

Tools

MS Office

Job description

Legal Support Specialist – Consumer Communication & Case Management (Remote)
Our client seeks a detail-oriented and adaptable legal professional who thrives in a fast-paced, collaborative environment. The ideal candidate will bring strong critical thinking and communication skills, particularly when managing consumer-facing interactions via phone, email, and written correspondence. This role requires empathy, problem-solving, and the ability to maintain professionalism while navigating complex situations with ease.

This is a fully remote role.
Preference will be given to qualified candidates residing in Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin

Legal Support Specialist Responsibilities

• Respond to complex consumer inquiries via phone, email, and written correspondence.
• Follow established protocols and instructions from leadership to ensure consistent, high-quality results.
• Collaborate effectively with internal teams and leadership to resolve issues and meet deadlines.
• Create, monitor, and update procedural scripts to improve efficiency and maintain project goals.
• Ensure quality assurance by identifying and reporting errors, then suggesting solutions.

Legal Support Specialist Qualifications

• JD from an accredited U.S. law school or foreign law degree and LLM (Bar license not required).
• Outstanding verbal and written communication skills, with the ability to simplify complex concepts.
• Strong computer literacy, particularly with MS Office (Word, Excel, Outlook/Teams).
• Proven critical thinking and problem-solving skills; able to analyze situations and provide solutions.
• Experience managing consumer-facing interactions, with the ability to stay calm and resolve conflicts.

Compensation: $30/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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