Legal Priority Operator - Monday-Friday 7am-3:30pm

RR Donnelley; Phoenix (AZ); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) match

Paid time off

Disability insurance

Life insurance

Tuition assistance

Employer discounts

Parental leave

Adoption assistance

Job summary

RR Donnelley in Phoenix, AZ, is seeking a detail-oriented word processing specialist to support its legal services team. You will format, proofread, edit, and convert documents, coordinating workloads and meeting tight deadlines. The role requires fast typing (60 wpm), excellent communication, and strong MS Office skills.

Prior document processing experience and familiarity with legal software are a plus. This position offers competitive pay, benefits, and opportunities to work with a team

Qualifications

• Fast-paced environment and deadline-driven performance.
• Ability to produce quality work product with accuracy.
• Typing 60 wpm with 95% accuracy.
• Excellent verbal and written communication skills.
• Flexibility to work overtime as required.
• High school diploma or equivalent; Bachelor’s degree or 2+ years of legal experience preferred.
• Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Experience with listed legal software applications is a plus.
• Prior document processing experience in a team environment.
• Knowledge of legal terminology preferred.
• Transcription experience is a plus.

Responsibilities

• Serve as the primary point of contact for word processing projects such as formatting, proofreading, editing, and conversion to images.
• Coordinate, assign, distribute, prioritize, track and expedite workload.
• Interface with requesters to gather detailed information on assignments.
• Analyze requests to determine task approach and allocate resources.
• Direct requests to proper resources and coordinate with local and off-site offices.
• Assist with proofreading and quality control during heavy volume periods.
• Deliver projects within negotiated timeframes.
• Perform other duties and assist with special projects as assigned.
• Maintain thorough knowledge of firm-supported software packages.
• Other duties as assigned.

Skills

Fast-paced environment

Quality-focused

Typing 60 wpm

Communication skills

Overtime flexibility

Document processing

Legal terminology

Transcription

Education

High School Diploma or equivalent

Bachelor's degree or 2+ years legal experience preferred

Tools

Microsoft Office

Excel

PowerPoint

Word

Outlook

Visio

Phillips Speech Exec

Bighand Digital Dictation

DocXtools

Omnipage

Nuance

iManage Desksite

Filesite

Adobe Acrobat

Dreamweaver

E-Transcript Bundle Viewer

Citrix Workspace

Job description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Responsibilities:

• Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
• Coordinate, assign, distribute, prioritize, track and expedite workload to the department
• Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
• Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
• Direct requests to proper resources and coordinate with local and off-site office services
• Assist with proofreading tasks and quality control analysis during heavy volume periods
• Deliver projects within a reasonable, negotiated timeframe
• Perform other related duties and assist with special projects as assigned
• Maintain thorough knowledge of all firm-supported software packages
• Other duties as assigned

Qualifications

• Ability to work in a fast-paced environment and meet pressing deadlines
• Ability to produce quality work product
• Minimum typing speed of 60 wpm with 95% accuracy
• Excellent verbal and written communication skills
• Flexibility to work overtime as required
• High school diploma or equivalent required; Bachelor's degree or 2+ years of legal experience preferred
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
• Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
• Prior document processing experience in a team environment
• Knowledge of legal terminology preferred but not required
• Transcription experience a plus

Additional Information

The rate of pay for this role at the noted RRD location is $26.31 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.