Legal Priority Operator - Monday-Friday 7am-3:30pm

RR Donnelley & Sons; Phoenix (AZ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RR Donnelley & Sons in Phoenix seeks a detail‑oriented document processor to format, proofread, edit, and convert documents to images (PDF). You will manage workload, gather requirements from requesters, and ensure timely delivery of projects.

The role requires a 60 wpm typing speed, advanced MS Office skills, and strong written and verbal communication. Prior legal document processing experience is valued, with opportunities for overtime and comprehensive benefits.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree or 2+ years of legal experience preferred.
• Minimum typing speed of 60 wpm with 95% accuracy.
• Excellent verbal and written communication skills.
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• Experience with legal software such as Visio, Adobe Acrobat, and other tools is a plus.

Responsibilities

• Serve as the primary point of contact for word processing-related projects (formatting, proofreading, editing, styling, printing, conversion to PDF).
• Coordinate, assign, and track workload within the department; prioritize requests.
• Interface with requesters to gather detailed information for assignments.
• Analyze requests to determine tasks and assign appropriate resources.
• Direct requests to proper resources and coordinate with local and off-site offices.
• Assist with proofreading and quality control during high-volume periods.
• Deliver projects within negotiated timeframes; support special projects as needed.
• Maintain knowledge of all firm-supported software packages.

Skills

60 wpm typing

Communication

Fast-paced work

Overtime flexibility

Education

High school diploma or equivalent

Bachelor’s degree or 2+ legal years (preferred)

Tools

Microsoft Office Suite

Visio

Adobe Acrobat

Document management tools

Job description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Responsibilities:

• Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
• Coordinate, assign, distribute, prioritize, track and expedite workload to the department
• Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
• Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
• Direct requests to proper resources and coordinate with local and off-site office services
• Assist with proofreading tasks and quality control analysis during heavy volume periods
• Deliver projects within a reasonable, negotiated timeframe
• Perform other related duties and assist with special projects as assigned
• Maintain thorough knowledge of all firm-supported software packages
• Other duties as assigned

Qualifications

• Ability to work in a fast-paced environment and meet pressing deadlines
• Ability to produce quality work product
• Minimum typing speed of 60 wpm with 95% accuracy
• Excellent verbal and written communication skills
• Flexibility to work overtime as required
• High school diploma or equivalent required; Bachelor's degree or 2+ years of legal experience preferred
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
• Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
• Prior document processing experience in a team environment
• Knowledge of legal terminology preferred but not required
• Transcription experience a plus

Additional Information

The rate of pay for this role at the noted RRD location is $26.31 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.