Legal Priority Operator - 2nd Shift (Hybrid)

RRD Company; Phoenix, Northern (AZ, KY); Hybrid; USD 74,390,000 - 85,411,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability insurance

Life insurance

Tuition assistance

Parental leave

Job summary

RRD Company is seeking a Legal Priority Operator for the 2nd shift in a hybrid work arrangement in Phoenix, AZ. The role focuses on formatting, proofreading, and quality audits of complex legal documents, with training onsite and a mix of on-site and remote work after probation.

You will handle word processing tasks, coordinate workload, and ensure timely delivery while maintaining high accuracy and knowledge of legal software tools. A strong typing speed and MS Office proficiency are essential.

Qualifications

• High school diploma or equivalent required.
• Typing speed 60 wpm with high accuracy.
• Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with legal terminology is preferred.
• Strong communication and teamwork abilities.

Responsibilities

• Serve as the primary contact for word processing projects including formatting, proofreading, editing, and converting documents to images (PDF).
• Coordinate, assign, distribute, prioritize, track and expedite workload within the department.
• Interface with requesters to gather project requirements and ensure deadlines.
• Analyze requests to determine task execution and resource assignment.
• Direct requests to proper resources and coordinate with on-site and off-site services.
• Assist with proofreading and quality control during high-volume periods.
• Maintain knowledge of firm-supported software packages.
• Complete other duties and special projects as assigned.

Skills

Typing speed 60 wpm

Communication skills

Microsoft Office Suite

Legal terminology knowledge

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree or 2+ years of legal experience preferred

Tools

Visio

Phillips Speech Exec

Bighand Digital Dictation

Nuance

iManage Desksite/Filesite

Adobe Acrobat

Citrix Workspace

Job description

Legal Priority Operator - 2nd Shift (Hybrid)

• Full-time
• Department: Legal & Document Processing
• Shift: 2nd Shift
• Compensation: up to USD 26.31 - hourly

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

***Must be able to commute to Phoenix, AZ

***Strong clerical background with demonstrated expertise in formatting, proofreading, and conducting quality audits on complex documentation.

Shift:Tuesday - Saturday, 3:00pm - 11:00pm

Training: Monday - Friday, 9am - 5pm, 6 weeks fully onsite

Hybrid: 3 days on site and 2 days remote (eligible post 90 day probation period)

Responsibilities:

• Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
• Coordinate, assign, distribute, prioritize, track and expedite workload to the department
• Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
• Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
• Direct requests to proper resources and coordinate with local and off-site office services
• Assist with proofreading tasks and quality control analysis during heavy volume periods
• Deliver projects within a reasonable, negotiated timeframe
• Perform other related duties and assist with special projects as assigned
• Maintain thorough knowledge of all firm-supported software packages
• Other duties as assigned
  • Ability to work in a fast-paced environment and meet pressing deadlines
  • Ability to produce quality work product
  • Minimum typing speed of 60 wpm with 95% accuracy
  • Excellent verbal and written communication skills
  • Flexibility to work overtime as required
  • High school diploma or equivalent required; Bachelor's degree or 2+ years of legal experience preferred
  • Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
  • Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
  • Prior document processing experience in a team environment
  • Knowledge of legal terminology preferred but not required

The rate of pay for this role at the noted RRD location is $26.31 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

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