Legal Priority Operator - 2nd Shift (Hybrid)

RRD; Phoenix (AZ); Hybrid; USD 79,901,000 - 82,656,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Parental leave

Tuition assistance

Employee discounts

Paid time off

Disability insurance

Job summary

RRD in Phoenix, AZ is seeking a detail-oriented clerical professional to join our document services team. The role emphasizes formatting, proofreading, quality audits, and efficient word processing in a fast-paced environment.

You'll work Tuesday through Saturday, with a hybrid plan after a 90‑day probation, earning $26.31 per hour plus a $2 shift premium. Training runs 6 weeks onsite, with strong emphasis on accuracy and timely delivery.

Qualifications

• Ability to work in a fast-paced environment and meet pressing deadlines.
• Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Experience with document processing and quality-control tasks.

Responsibilities

• Serve as the primary contact for word processing projects including formatting, proofreading, editing, styling, printing, and PDF/image conversions.
• Coordinate, assign, distribute, prioritize, track and expedite workload to the department.
• Interface with requesters to gather detailed information to understand assignments.
• Analyze requests to determine how tasks should be performed and engage the appropriate resource.
• Direct requests to proper resources and coordinate with local and off-site office services.
• Assist with proofreading tasks and quality control during heavy volume periods.
• Deliver projects within a negotiated timeframe.
• Perform other related duties and assist with special projects as assigned.
• Maintain thorough knowledge of all firm-supported software packages.
• Other duties as assigned.

Skills

Typing 60 wpm

MS Office proficiency

Strong communication

Quality audits

Education

High school diploma or equivalent

Bachelor's degree or 2+ years of legal experience (preferred)

Tools

Microsoft Office Suite

Adobe Acrobat

Visio

Job description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Must be able to commute to Phoenix, AZ

Strong clerical background with demonstrated expertise in formatting, proofreading, and conducting quality audits on complex documentation.

Shift: Tuesday - Saturday, 3:00pm - 11:00pm

Pay: $26.31 plus $2.00 shift premium

Training: Monday - Friday, 9am - 5pm, 6 weeks fully onsite

Hybrid: 3 days on site and 2 days remote (eligible post 90 day probation period)

Responsibilities

• Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
• Coordinate, assign, distribute, prioritize, track and expedite workload to the department
• Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
• Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
• Direct requests to proper resources and coordinate with local and off-site office services
• Assist with proofreading tasks and quality control analysis during heavy volume periods
• Deliver projects within a reasonable, negotiated timeframe
• Perform other related duties and assist with special projects as assigned
• Maintain thorough knowledge of all firm-supported software packages
• Other duties as assigned

Qualifications

• Ability to work in a fast-paced environment and meet pressing deadlines
• Ability to produce quality work product
• Minimum typing speed of 60 wpm with 95% accuracy
• Excellent verbal and written communication skills
• Flexibility to work overtime as required
• High school diploma or equivalent required; Bachelor's degree or 2+ years of legal experience preferred
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
• Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
• Prior document processing experience in a team environment
• Knowledge of legal terminology preferred but not required
• Transcription experience a plus

Additional Information

The rate of pay for this role at the noted RRD location is $26.31 / hour. Typicaly, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.