Legal IT Support Technician — Onsite & Remote (Seattle)

Muchmore Consulting; Seattle (WA); Hybrid; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid holidays

Paid vacation & time off

Performance bonus

Job summary

Muchmore Consulting seeks a friendly IT Support Technician to provide onsite and remote technology support to law firms in downtown Seattle and the surrounding area. You will work independently at client offices while collaborating with our experienced team to resolve issues.

The role emphasizes clear communication, patient service, and building lasting relationships with attorneys and staff. The position is full-time, with weekday hours and occasional on-call responsibilities.

Qualifications

• Friendly, patient, and able to communicate effectively with a wide variety of personalities.
• Comfortable providing onsite support in professional office environments.
• Confident working directly with attorneys, executives, and office staff.
• Able to troubleshoot independently while knowing when to ask for assistance.
• Working knowledge of Windows computers in networked business environments.
• Familiarity with Microsoft 365 applications and services.
• Ability to deploy and configure computers, software, peripherals, and user accounts.
• Basic understanding of networking, printers, and Windows Server domain environments.

Responsibilities

• Provide friendly and professional technical support.
• Visit law firm offices to troubleshoot problems and assist users in person.
• Respond to remote support requests during business hours.
• Diagnose and resolve common hardware, software, printing, networking, and Microsoft 365 issues.
• Set up and deploy computers, laptops, monitors, printers, mobile devices, tablets, and related equipment.
• Install, configure, and troubleshoot Windows applications and devices.
• Collaborate with senior team members to resolve complex issues.
• Manage assigned tasks and organize the workday independently.
• Communicate clearly with clients about problems, expectations, and next steps.
• Maintain accurate and timely records of all client work, including tracking and entering billable time.
• Document client systems, completed work, and solutions for our internal knowledge base.
• Protect confidential and sensitive client information.
• Inspect, move, replace, and install equipment, including devices located under desks or in other hard-to-reach areas.

Skills

Friendly communication

Onsite support

Professional demeanor

Windows troubleshooting

Microsoft 365 familiarity

Time management

Travel to client sites

Job description

Muchmore Consulting seeks a friendly IT Support Technician to provide onsite and remote technology support to law firms in downtown Seattle and the surrounding area. You will work independently at client offices while collaborating with our experienced team to resolve issues.

The role emphasizes clear communication, patient service, and building lasting relationships with attorneys and staff. The position is full-time, with weekday hours and occasional on-call responsibilities.