Legal IT Help Desk Analyst - Windows 11 & 365 Support

Nelson Mullins Riley & Scarborough; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Nelson Mullins Riley & Scarborough is seeking a Help Desk Analyst to deliver first- and second-line IT support for firm personnel. You will diagnose hardware, software, and system issues, support Microsoft 365 and Windows 11, and document resolutions in ServiceNow.

The role emphasizes customer service, clear communication, and secure handling of information. The position may involve occasional travel (up to 10%) and a rotating weekend on-call schedule after the first year, with opportunities to

Qualifications

• 1–3+ years of Help Desk or Desktop Support experience.
• Experience supporting Microsoft 365 and Windows 11.
• Familiar with MFA, SSO, VPN, and VDI.
• Customer-focused with strong communication and troubleshooting skills.

Responsibilities

• Serve as the first point of contact for technical support via phone, email, and in person.
• Diagnose, troubleshoot, and resolve hardware, software, and application issues.
• Escalate complex matters to appropriate teams and document tickets in ServiceNow.
• Assist with technology projects, software rollouts, and user support initiatives.
• Occasional travel up to 10% and rotating weekend on-call after year one.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Team collaboration

Tools

ServiceNow

Microsoft 365

Windows 11

MFA

SSO

VPN

VDI

Job description

Nelson Mullins Riley & Scarborough is seeking a Help Desk Analyst to deliver first- and second-line IT support for firm personnel. You will diagnose hardware, software, and system issues, support Microsoft 365 and Windows 11, and document resolutions in ServiceNow.

The role emphasizes customer service, clear communication, and secure handling of information. The position may involve occasional travel (up to 10%) and a rotating weekend on-call schedule after the first year, with opportunities to