Legal Intake Specialist

APEX Staffing; Little Rock (AR); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Excellent benefits

PTO

Holiday Pay

Retirement plan

Job summary

Apex Staffing, Inc. is seeking a Legal Intake Specialist in Little Rock, AR to be the first contact for potential clients. You will handle 10:00 am - 7:00 pm shifts, delivering exceptional customer service in a fast-paced environment.

Responsibilities include answering calls, collecting information, opening new cases in the software, and performing general administrative tasks. Prior law firm or legal department exposure is a plus, with bilingual abilities valued.

Qualifications

• Prior inbound customer service experience.
• Law firm experience preferred; legal department experience required.
• Ability to work under pressure, exercise sound judgement and problem-solve.
• Proficiency in MS Office.
• Type at least 55 words per minute.
• Bilingual English/Spanish a plus.

Responsibilities

• Answer inbound calls in a multi-location practice.
• Perform outbound calls to potential clients and follow up.
• Create and field intake files.
• Collect and record information from potential clients.
• Open new cases in the case management software.
• Assist in administrative tasks including filing, faxing, sorting, and delivering mail to appropriate team members.

Skills

Inbound customer service

Law firm experience

Legal department experience

Ability to work under pressure

Typing 55 wpm

Bilingual English/Spanish

Tools

Case management software

MS Office

Job description

Not an early bird? Your next opportunity starts at 10. Top Arkansas personal injury firm seeks Legal Intake Specialist to work 10:00 am - 7:00 pm providing amazing customer service and being the first point of contact for potential clients. This is a rewarding job for someone who loves working in a fast-paced, high-volume environment.

Essential Duties and Responsibilities

• Answer inbound calls in multi-location practice
• Perform outbound calls to potential clients and follow-up
• Create and field intake files
• Collect and record information from potential clients
• Open new cases in case management software
• Assist in various administrative tasks including, but not limited to: filing, faxing, sorting, and delivering mail to appropriate team members

Qualifications

• Previous inbound customer service experience
• Law firm experience is preferred, legal department experience required
• The ability to work under pressure, use sound judgement, and seek solution to potential problems
• Strong knowledge of MS Office
• Type a minimum of 55 words per minute
• Bilingual in Spanish/English a plus!

$18.00/hr to start. Excellent benefits, PTO, Holiday Pay, Retirement and plenty of room for growth!

If this sounds like you kind of career, your mornings just got a little less rushed.

#IND