Legal Intake Specialist

Polaris Estate Planning & Elder Law; Creve Coeur (MO); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Paid holidays

Generous PTO

Health insurance

Employer-matched 401(k)

Supportive, team-oriented culture

Opportunities for professional growth

Meaningful work that makes a real difference

Job summary

A mission-driven law firm in Creve Coeur is seeking a Legal Intake Specialist to be the first point of contact for prospective clients. In this frontline client experience role, you will engage with callers during emotional times, providing guidance and scheduling consultations to ensure a positive first impression. Ideal candidates are warm and organized, and the position offers compensation between $45,000 and $50,000 yearly, along with supportive benefits like health insurance and PTO.

Qualifications

• Strong interpersonal skills to engage with clients during emotional situations.
• Ability to organize and manage client information effectively.
• Confidence in handling phone conversations and addressing client inquiries.

Responsibilities

• Serve as the first point of contact for prospective clients.
• Answer calls and respond to inquiries with clarity and empathy.
• Schedule consultations and assist clients throughout their experience.

Skills

Emotionally intelligent

Highly organized

Confident on the phone

Detail-oriented

Calm under pressure

Dependable with follow-up

Committed to excellent service

Job description

Do you have a gift for making people feel heard, cared for, and confident from the very first conversation?

Polaris Estate Planning & Elder Law is hiring a Legal Intake Specialist for our Creve Coeur office.

This is a frontline client experience role where you are the first point of contact.

Polaris is a mission-driven law firm that helps families protect what matters most before a crisis happens.

For many people who contact our firm, that first call comes during an uncertain or emotional season of life. They may be worried about aging parents, long-term care costs, probate, or how to protect their family and assets. Your job is to help them feel welcomed, understood, and guided toward the right next step.

If you are warm, organized, professional, and great with people, this could be an excellent fit.

About The Role

As our Legal Intake Specialist, you will be the first point of contact for prospective clients. You will answer calls, respond to inquiries, gather important information, schedule consultations, and help ensure every prospective client has a smooth and positive experience from the very beginning.

• Emotionally intelligent
• Highly organized
• Confident on the phone
• Detail-oriented
• Calm under pressure
• Dependable with follow-up
• Committed to excellent service

You will play a key role in helping our firm create trust from the very first interaction.

What We Offer

• Paid holidays
• Generous PTO
• Health insurance
• Employer-matched 401(k)
• Supportive, team-oriented culture
• Opportunities for professional growth
• Meaningful work that makes a real difference

Compensation: $45,000 - $50,000 yearly