Bilingual Intake Specialist

Lisinski Law Firm

Phoenix (AZ)

On-site

USD 26,139 - 37,229

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

401(k) Match

Health Savings Account options

Paid Time Off

Job summary

A dedicated law firm in Phoenix is seeking an Intake Specialist to perform client consultations that assess needs and provide tailored services. The ideal candidate will have a high school diploma, excellent bilingual communication skills in English and Spanish, and proven customer service abilities. Full-time role involves interviews with potential clients and assisting in converting leads, along with a supportive work environment offering competitive benefits. This role plays a crucial role in driving the firm's revenue and client satisfaction.

Qualifications

Proficient in verbal and written communication in English and Spanish.
Demonstrated organizational skills and attention to detail.
Experience in a sales or metrics-based environment is preferred.

Responsibilities

Conduct one-hour interviews with potential clients.
Educate clients on the benefits of the firm’s services.
Schedule follow-up appointments with potential clients.

Skills

Proficient with Microsoft Office Suite

Excellent verbal communication skills

Bilingual (English and Spanish)

World class customer service

Strong problem-solving skills

Education

High School Diploma or equivalent experience

Job description

3 weeks ago Be among the first 25 applicants

This range is provided by Lisinski Law Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $23.00/hr

Direct message the job poster from Lisinski Law Firm

A career with Lisinski Law Firm means more than fulfilling a role — it means becoming part of a unified mission to “Change as Many Lives as Possible.”

At Lisinski Law Firm, we are united by a shared purpose and driven by a commitment to making a difference. Since our founding in 2020 by Angel Lisinski, our dedicated team has worked tirelessly to keep families together — often stepping in when others have turned clients away.

Position Purpose

The Intake Specialist performs the initial consultation with our clients to determine which of our services best fits their specific situation. This role involves gathering information, assessing client needs and ensuring a smooth entry into the firm. The Intake Specialist plays a crucial role in driving revenue by delivering the highest quality service to our clients.

Your Key Contributions:

Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines.
Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications.
Lead Interviews with approved sales scripts and empathy to build rapport with potential clients.
Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans.
Educate clients on the benefits of partnering with our firm and the payment options available to them.
Convert potential leads into admitted clients based on benefits and values of each case type.
Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm.
If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment.
Responsible for sending contracts to clients following down payment.
Stay up to date on weekly legal training with firm attorneys

What Makes You a Great Fit:

Proficient with Microsoft Office Suite or related software
High School Diploma or equivalent experience
Excellent verbal and written communication skills
Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal
World class customer service and selling skills
Proven ability to meet deadlines and time manage themselves
Impeccable organizational skills and attention to detail
Strong problem-solving skills
Experience in sales or metrics-based environment preferred

How You’ll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well‑being and are committed to fostering an environment where every team member can feel and perform at their best.

Compensation: $23 per hour + Bonus.
Schedule: Full time, Monday to Friday 8:30 AM to 5:30 PM MST.
401(k) Match
Health Savings Account or Flexible Spending Account options
Dependent Care FSA
Basic Life Insurance
Voluntary Life & AD&D
Disability Insurance
Hospital Indemnity Insurance
Employee Assistance Program
Paid Time Off

Our Firm

At Lisinski Law Firm, the same dedication we show our clients is reflected in how we support and empower our team. LLF is a workplace where employees are supported by peers, heard by leadership, and uplifted by a collaborative team environment. Whether you’re joining our Marketing, Information Technology, Accounting, or Legal teams, your contributions are essential. Every role at LLF plays a vital part in creating meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, our values drive us with passion for the families we support as a client‑centered firm, united by our mission with impact to keep families together through dedicated representation. Guided by unity and teamwork, we provide clear and consistent communication, so every person feels informed and supported. We are recognized for our excellence in difficult cases, where unconventional thinking and creative solutions allow us to deliver high quality service and achieve meaningful results for the families we serve.

Seniority level