Legal Intake Specialist

WNY District; Buffalo (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

Jericho Road Community Health Center is seeking a Legal Intake Specialist to join the VIVE Department in Buffalo. The role is full-time and focuses on screening inquiries, coordinating client referrals, and creating profiles in MEDENT to ensure accurate documentation for enrolled clients.

You will schedule legal services, support clinics, handle receipts and petty cash, and work autonomously while representing the organization in a professional manner.

Qualifications

• High school diploma or GED; associate degree preferred.
• Bilingual abilities such as Spanish or French are a strong asset.
• Experience with phone- and in-person customer service.
• Ability to work independently and seek direction when needed.

Responsibilities

• Screen legal inquiries and route referrals appropriately.
• Create profiles and enter documentation for enrolled clients in MEDENT.
• Coordinate client files and scheduling in MEDENT.
• Coordinate legal service schedule for clients, staff, and partners.
• Participate in legal clinics as needed.
• Coordinate border and immigration-related services per client needs.
• Maintain professional conduct in all actions and communications.
• Receive and route messages or documents to staff or clients.
• Track client statistics and coordinate with program data staff.
• Manage petty cash and discretionary purchasing for the department.
• Assist the Legal Services Manager with daily tasks or special projects.
• Operate office equipment and standard software to prepare reports and records.
• Function autonomously and know when to seek direction.

Skills

Phone screening

Customer service

Independent work

Education

High school diploma or GED

Associate’s in relevant field

Tools

MEDENT

MS Word

MS Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Legal Intake Specialist

Vive - 1500 Main Full-time Regular Buffalo, NY, US

LEGAL INTAKE SPECIALIST

Jericho Road Community Health Center is actively seeking aLegal Intake Specialist. This position is full-time, within the VIVE Department, working at our VIVE location.

Work with a Purpose

Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.

Why Jericho:Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams.

Responsibilities:

• Screen legal focused phone inquiries and direct messages appropriately
• Screen email and phone inquiries and route resident referrals
• Create profiles and enter documentation for enrolled clients in Electronic Medical Record MEDENT
• Coordinate client files and schedule making in Electronic Medical Record (MEDENT)
• Coordinate legal service schedule for client appointments, legal service staff, and outside organizational supports
• Participate in legal clinics as per presenting need
• Coordinate with the legal service staff for border and immigration-related services according to client needs
• Ensure all actions, person conduct, and communications represent the organization in a highly professional manner at all times.
• Receive and route messages or documents, to appropriate staff or clients
• Track client statistics and coordinate with the Program Data Analyst
• Collect service-related fees as appropriate
• Manage legal department petty cash and discretionary purchasing
• Assist Legal Services Manager and Legal Services Specialist with daily tasks or special projects
• Have a working knowledge of how to operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Ability to function autonomously and discern when to seek direction, and when to make decisions.
• Tracking reports and statistics for grants and board reports

Qualifications:

• High school diploma or GED equivalent, Associate’s in relevant field of study preferred.
• Additional languages, such as Spanish or French, is a strong asset.
• Previous experience with phone and other customer service-based work.
• Must be self-motivated and able to function independently and know when to seek direction from Supervisor.

Rate:$20.00 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.